John Tillery
Dunlap,CA
Summary
Manufacturing professional with strong background in optimizing production processes and implementing cost-effective solutions. Highly focused on team collaboration and achieving measurable results. Recognized for adaptability and reliability in dynamic environments, with expertise in lean manufacturing and process improvement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Manufacturing Engineer Test Equipment
Roper Corporation
01.2008 - Current
- Designed and implement test programs utilized to functionally test consumer equipment. Developed detailed Specification documentation to insure purchased equipment met or exceeded requirements for programs. Managed programs from implementation to final acceptance sign-off. Worked with suppliers to design and install semi automated testing that lead to cost reductions and reduced false failures at final assembly test. Lead process improvement teams in action workouts that yielded quality and throughput yield. Implemented process changes that simplified testing while still validating the assembly process. Improved efficiency of testing processes by performing analysis of existing test equipment and implementing changes, tracking changes, and making recommendations to upper management based on the results.
- Jan 2008 - Present (14 years 11 months +)
Quality Assurance Manager
Enterprise Electronics Corporation (EEC)
01.2006 - 01.2008
- Lead a quality team responsible for the validation that weather radar systems produced met customer expectations by reviewing purchase contracts, interfacing with customers, and producing reports on finished systems. Maintained ISO certification by insuring plant documentation system was updated as needed and performed quality internal audits. Insured documentation system was up to date in order to maintain ISO certification.
- 2006 - 2008 (3 years)
Customer Service Manager
Enterprise Electronics Corporation (EEC)
01.2004 - 01.2006
- Managed a customer service department which interfaced daily with domestic and international customers to insure all issues were resolved in a timely manner. Reviewed request for quotes from customers and developed proposals to satisfy customer requirements. Developed quotes for customers and managed processing of customer spare part orders. Developed proposals including on-site service and proposals that required components to perform system upgrades. Managed after installation service related projects as purchased by customers to improve equipment functionality or annual preventative maintenance.
- 2004 - 2006 (3 years)
Customer Service Manager
Diebold, Inc
01.1998 - 01.2002
- Managed a customer service branch of up to 30 field service technicians encompassing a territory covering the western half of North Carolina. Developed proposals for customers to upgrade or re-finish banking equipment. Responsible for producing a revenue stream in excess of $100K per month in sales of upgrades and new equipment installation. Responsible for managing conversion projects involving coordinating the rebranding of multiple customer sites and installation of upgraded equipment. Coordinated resources to insure customer timelines were met.
- 1998 - 2002 (5 years)
Education
Bachelor of Business Administration (B.B.A.) -
Faulkner University
Associate of Science (A.S.) - Electrical, Electronic and Communications Engineering Technology/Technician
Trenholm State Community College
Montgomery, AlSkills
- Testing process automation
- Project execution
- Collaborative team management
- Technical troubleshooting expertise
- Clear communication
- Internal quality assurance audits
- Technical writing
- Data-driven decision making
- Clear communication in presentations
- Process optimization
Certification
- Six Sigma Green Belt Certified, GE Appliances
Timeline
Manufacturing Engineer Test Equipment
Roper Corporation
01.2008 - Current
Quality Assurance Manager
Enterprise Electronics Corporation (EEC)
01.2006 - 01.2008
Customer Service Manager
Enterprise Electronics Corporation (EEC)
01.2004 - 01.2006
Customer Service Manager
Diebold, Inc
01.1998 - 01.2002
Bachelor of Business Administration (B.B.A.) -
Faulkner University
Associate of Science (A.S.) - Electrical, Electronic and Communications Engineering Technology/Technician
Trenholm State Community College
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