John Torres
San Diego,CA
Summary
Dynamic leader with proven expertise in operational efficiency and customer relations with 7+ years as a Store Manager. Excelled in training and mentoring teams to enhance performance and achieve goals. Skilled in driving sales through strategic promotions and exceptional service, significantly improving customer satisfaction. Demonstrates strong team motivation, ensuring high levels of productivity and fiscal responsibility. Results-driven determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Specializing in overseeing all facets of customer-facing and back-end operations.
Overview
17
17
years of professional experience
Work History
Store Manager
Dunn Edwards Paints
12.2009 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
Sales Associate
Target
07.2007 - 12.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Associate of Science - Biology
Grossmont College
8800 Grossmont College Dr, El Cajon, CA 9202006.2011
High School Diploma -
West Hills
8756 Mast Blvd, Santee CA 9207106.2006
Skills
- Training and mentoring
- Goals and performance
- Team motivation
- Leadership Development
- Operational Efficiency
- Customer Relations
Accomplishments
- 2018 Miramar Sales + $3mil Sundry + $1mil
- 2018 Miramar Set Sales Record For 1 Day Tent Sale
- 2021 Miramar Sales + $3mil Sundry + $1mil
- Streamlined Submittal Center Operations Increasing Overall Customer + OSR Satisfaction
- 2018-2021 Most Manager Promotions Under My Management (9)
- 2024 La Mesa + YOY I/S Sales, Exceeding Gallon Growth YTD, Exceeding Sales Plan YTD, Leading New Product Sales YTD vs SD Area (6th Region 2)
- 2024 La Mesa Won Promotional Exquisite Sales Test Region 2 (2nd In The Company)
Languages
Spanish
Professional Working
Timeline
Store Manager
Dunn Edwards Paints
12.2009 - Current
Sales Associate
Target
07.2007 - 12.2009
Associate of Science - Biology
Grossmont College
High School Diploma -
West Hills
Similar Profiles
Isaac MacielIsaac Maciel
Customer Service Lead at Dunn Edwards PaintsCustomer Service Lead at Dunn Edwards Paints
Jack Alan GiffenJack Alan Giffen
Lead Sales Associate at Dunn Edwards PaintsLead Sales Associate at Dunn Edwards Paints
Jennifer McCaskeyJennifer McCaskey
Regional Color Advisor Manager at Dunn-Edwards PaintsRegional Color Advisor Manager at Dunn-Edwards Paints
Raul DealejandroRaul Dealejandro
Store Team Member at Dunn Edwards PaintsStore Team Member at Dunn Edwards Paints
Julie AlsobrookJulie Alsobrook
Appointment Center Agent at Kaiser PermanenteAppointment Center Agent at Kaiser Permanente