Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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John Torres

John Torres

Buda,Texas

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hotel Front Desk Supervisor

Holiday Inn Austin Town Lake
Austin , TX
11.2023 - Current
  • Supervised front desk operations and maintained high customer service standards.
  • Recognized by management for providing exceptional customer service.
  • Ensured employee compliance with company policy.
  • Streamlined check-in and check-out process for enhanced efficiency

Loan Officer

NTMR Holdings
Buda, Texas
09.2023 - Current
  • Identified valuable leads through several key methods, including social media, networking events, and targeted marketing.
  • Gathered documents from borrowers to streamline pre-qualification through loan closing
  • Engaging potential customers through cold outreach
  • sustained understanding of existing market conditions and products

Life Insurance Agent

World Financial Group WFG
Austin, Texas
01.2021 - 01.2023
  • Educated clients on life insurance products and benefits.
  • Assisted clients in assessing their financial needs and goals.
  • Collaborated with team members to improve sales strategies and techniques.
  • Provided personalized service to clients by phone, email, or zoom meetings.

Customer Service Representative

YETI Coolers
Austin, Texas
07.2019 - 02.2020
  • Assisted customers with inquiries about products and services.
  • Resolved customer complaints through effective communication and problem-solving.
  • Processed orders and returns using company-specific software systems.
  • Collaborated with team members to improve customer service processes.

Education

Some College (No Degree) - Business Administration

Austin Community College
Austin, TX

Ground School - Loan Officer

Xinnix
Georgia

Skills

  • Networking proficiency
  • Problem solving
  • Effective communication
  • Customer service
  • Detail-oriented
  • Goal oriented
  • Microsoft Office
  • Microsoft Excel

Certification

  • NMLS #2101998
  • Xinnix Ground School Certification

Accomplishments

  • Employee of the Month Holiday Inn Austin Town Lake

Timeline

Hotel Front Desk Supervisor

Holiday Inn Austin Town Lake
11.2023 - Current

Loan Officer

NTMR Holdings
09.2023 - Current

Life Insurance Agent

World Financial Group WFG
01.2021 - 01.2023

Customer Service Representative

YETI Coolers
07.2019 - 02.2020

Some College (No Degree) - Business Administration

Austin Community College

Ground School - Loan Officer

Xinnix

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