John Urgo

Business Management:Founded and operated a successful plumbing company, overseeing daily operations, staff management, and customer relations.
Developed and implemented business strategies to improve service delivery and increase market share.

• Developed loyal customer base by consistently delivering high-quality products and personalized service.
• Maintained accurate financial records, including sales reports, expense tracking, and budget management.
• Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
• Established foundational processes for business operations.
• Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
• Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
• Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
• Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
• Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.