John Utsunomiya
Golf Associate
Westerville,OH
Summary
Assisted customers with product selection to improve customer service and increase store revenues. Increased product knowledge through information from vendors, industry websites and knowledgeable associates, enhancing service quality. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level golf position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Golf Sales Associate/Golf Club Tech/Golf Fitter
Dick's Sporting Goods, Inc
09.2022 - Current
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Arts - TESOL
- Relevant Coursework: Golf Club Fitter & Golf Tech
- Professional Development: Company Required training
Skills
- Strong Communication and Interpersonal Skills
- Merchandise Receiving and Handling
- Engaging with Diverse Customers
- Available Nights, Weekends and Holidays
- Customer Satisfaction
- Inventory Management
- Safety and Cleanliness Standards
- Computer Proficiency and Microsoft Office
- Opening and Closing Procedures
- Positive Customer Engagement
- Excellent Written and Verbal Communication
- Repair Cost Estimation
- Merchandising and Display
- Customer Needs Assessments
- Ability to Lift 40 Pounds
- Club Fitting
- Store Policies and Procedures
- Loss Prevention Goals Monitoring
- Merchandise Recommendations
Interests
Enjoy playing pickleball and tennis.
Timeline
Golf Sales Associate/Golf Club Tech/Golf Fitter - Dick's Sporting Goods, Inc
09.2022 - Current
Ohio Dominican University - Bachelor of Arts, TESOL
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