John Vaughan
Charlotte,NC
Summary
Detail-oriented professional with experience in handling customer service and demonstrating effective communication skills.
Overview
4
4
years of professional experience
Work History
Ride Operator
Carowinds Amusement Park
Charlotte, NC
05.2024 - 08.2025
- Operated rides safely and efficiently for guests at the amusement park.
- Monitored ride operations to ensure compliance with safety regulations.
- Conducted routine inspections on ride equipment to ensure safety and reliability before operations.
- Collaborated with team members to maintain a clean and safe environment.
- Provided responsive customer service, addressing guest inquiries to foster positive interactions.
- Ensured safety of guests by enforcing ride and park policies.
- Pulled down safety bars and secured riders according to specified attraction details.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Collaborated with team members to maintain seamless operation of attractions and enhance guest experience.
- Checked seatbelts of riders to maximize safety and manage risk.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Verified rider height requirements for each attraction prior to boarding.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
Sales Associate
Carowinds Amusement Park
Charlotte, North Carolina
06.2021 - 08.2021
- Processed transactions efficiently using point-of-sale systems.
- Greeted customers and provided exceptional customer service.
- Assisted customers in finding specific products, answering questions, and providing tailored product advice.
- Resolved guest inquiries and concerns promptly and courteously, ensuring customer satisfaction.
- Handled customer complaints in a professional manner.
- Engaged guests to promote park attractions and events, enhancing visitor interest.
- Collaborated with team members to enhance guest experiences.
- Maintained cleanliness and organization of sales areas.
- Supported inventory management by restocking merchandise.
- Followed safety procedures to ensure a secure environment for guests.
Education
Bachelor of Arts - English
East Carolina University
Greenville, North Carolina, NC05-2027
High School Diploma -
Olympic Highschool
Charlotte, NC06-2023
Skills
- Safety protocols
- Ticket taking
- Sales transactions
- Customer service
- Customer engagement
- Time management
- Problem solving
- Team collaboration
- Effective communication
- Policy compliance
Timeline
Ride Operator
Carowinds Amusement Park
05.2024 - 08.2025
Sales Associate
Carowinds Amusement Park
06.2021 - 08.2021
Bachelor of Arts - English
East Carolina University
High School Diploma -
Olympic Highschool