John Vega

Operated with safety and skill to avoid accidents and delays.

• Verified contents of inventory loads against Bills of Lading.
• Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
• Invoiced, collected monies due and settled accounts with shippers each day.

• Coordinated with drivers to organize timely pickup and delivery
• Addressed driver communications and provided required data to drivers
• Worked closely with personnel, over 20 customers and contractors to resolve problems per week
• Developed and maintained courteous and effective working relationships
• Recommended measures to improve production methods, equipment performance and team operation and productivity.

• Creating new business relations with body shops to increase business
• Identified early product failure trends and communicated information to customers to help select more suitable parts
• Tracked parts use and charged items to customer accounts for billing
• Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue
• Served customers in-store and by telephone to answer questions and place orders
• Usually over 50 calls per day
• Increased store revenue by cross-selling products and upselling services to customers
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.

• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
• Generated consistent referrals and repeat business by providing friendly and fast service
• Checked in with dispatch service and updated with current location
• Worked directly with customers to assess damage and incompleteness of orders
• Upheld high standards of professionalism and discretion when working with high-value clients
• Verified daily deliveries against shipping instructions before delivering to customers
• Worked to be 100% compliance.

• Assisting in digging and restoration of systems
• Worked well with team to improve efficiency in all projects
• Maintained well-stocked and organized office supply room to aid in inventory management
• Updated spreadsheets and created presentations to support executives and boost team productivity
• Documented and distributed meeting notes to identify, analyze and improve workflows
• Would serve average of 12 customers per day when average would be 10 customers.

• Analyzed customer levels and planned resources according to needs
• Coordinated with day management regarding on-going issues
• Walked around facility frequently to check activities
• Interviewed, trained and coached member team (12 employees) to achieve company and store goals
• Prepared materials for following shift
• Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments
• Maintained guest-friendly environment to drive sales, repeat business and service
• Transferred, created and received stock orders to guarantee product stability
• Assisted customers with merchandise by answering product-related questions to guide customers through buying process.

• Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture
• Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages
• Tracked and reviewed charts, graphs, schedules and other statistics to maximize on-time performance, minimize customer wait times and service disruptions
• Reported to management operational activities and maintained current records
• Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems
• Would serve average of 100 customers per day.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
• Coached sales associates (8 associates) in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
• Maintained positive customer relationships by responding quickly to customer service inquiries
• Reconciled daily sales transactions to balance and log day-to-day revenue
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning
• Provided weekly work schedules to employees to accommodate business demands and vacation requests
• Performed statistical analyses to gather data for operational and forecast team needs
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
• Processed payments for credit and debit cards and returned proper change for cash transactions
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.