Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

JOHN VELASCO

Store Manager
Wharton,TX

Summary

Retail store manager with 10 years of experience. Areas of expertise include labor management, store sales goals, shrink management, and inventory control. I have experience with small retail outlets to big box operations, from 15 employees to over 100 employees. Training the management teams for 12 locations was also one of my responsibilities. Create an environment where every employee has the opportunity to contribute to the overall success of the organization through excellent customer service and by being the authority on all products, services, and goods offered. I take my responsibilities very seriously and perform my obligations with integrity and enthusiasm. My desire is to be part of a team that not only meets the expectations of the organization but exceeds them. I lead through communication, setting clear goals, and delegating responsibilities so that everyone can realize their potential and be part of the success.

Overview

26
26
years of professional experience

Work History

Store Manager

CVS Pharmacy, Retail
03.2017 - 03.2025
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

STORE MANAGER

Family Dollar Inc
03.2011 - 04.2016
  • Oversaw every aspect of small business operations
  • Coached, trained, and hired employees
  • Managed labor schedules and compliance
  • Resolved customer issues in a timely manner
  • Maintained inventory and shrink control
  • Oversaw ordering, receiving, and stocking
  • Promoted from Team Leader to Assistant Manager within 3 months

Co-Manager

Kroger Inc
09.2007 - 01.2010
  • Analyzed department shrink issues, labor performance, cleanliness, and supply orders
  • Identified areas needing improvement to meet or exceed company standards
  • Oversaw store openings and closings
  • Implemented promotional events to maximize sales
  • Resolved customer issues
  • Managed cash operations
  • Supervised staff of 8 team leaders, 1 assistant manager, and multiple sales associates

District Training Store Manager

Blockbuster Inc
03.1999 - 01.2006
  • Trained management staff for 12 locations
  • Implemented labor management systems
  • Ranked top company-wide in sales and mystery shop scores
  • Identified and addressed performance issues via P&L analysis
  • Rolled out several new company initiatives across 12 locations
  • Promoted from Team Leader to Assistant Manager within 3 months
  • Interviewed candidates and made staffing decisions
  • Handled bank deposits and cash drawer reconciliation

Education

BBA - Purchasing and Material Management

University of Houston Downtown
Houston, TX
05.1999

Material Control and Accounting Specialist - undefined

U.S. Army Quartermaster School
05.1987

Skills

  • Excellent customer service skills
  • POS systems
  • Personnel development
  • Customer relations
  • Hourly shift management
  • Detail-oriented
  • Staff training and development
  • Opening and closing procedures
  • Customer-oriented
  • Merchandising
  • Bank deposit procedures

Timeline

Store Manager

CVS Pharmacy, Retail
03.2017 - 03.2025

STORE MANAGER

Family Dollar Inc
03.2011 - 04.2016

Co-Manager

Kroger Inc
09.2007 - 01.2010

District Training Store Manager

Blockbuster Inc
03.1999 - 01.2006

Material Control and Accounting Specialist - undefined

U.S. Army Quartermaster School

BBA - Purchasing and Material Management

University of Houston Downtown
JOHN VELASCOStore Manager