John Verrego
End User Computer Tech
Killeen,TX
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
40
40
years of professional experience
Work History
End User Computer Tech
AAFES
Killeen, TX
04.2017 - Current
MONITORS VARIOUS COMPUTING SYSTEMS FOR PERFORMANCE; IDENTIFIES, DOCUMENTS AND TROUBLESHOOTS ROUTINE AND NON-ROUTINE PERFORMANCE EVENTS
REPAIRS AND UPGRADES IT Operating EQUIPMENT AND SOFTWARE AS DIRECTED; UPDATES THE ASSOCIATED DOCUMENTATION. TESTS NEW SOPS AND ELEVATES INCORRECT PROCEDURES FOR REVISION OR CORRECTION.
RESPONDS TO TELEPHONE CALLS AND EMAIL REQUESTS FOR ASSISTANCE WITH IT OPERATIONS WHICH MAY INCLUDE PROVIDING AFTER HOURS SUPPORT.
USES THE IT PROBLEM MANAGEMENT DATABASE TO RESEARCH KNOWN PROBLEMS. ASSISTS WITH Maintaining IT COMPUTING EQUIPMENT TO MEET ESTABLISHED LIFE CYCLE PLANS.
MAY PROVIDE TRAINING TO END-USERS IN NEW IT TECHNICAL FEATURES AND SOLUTIONS TO PROBLEMS.
PERFORMS OTHER RELATED DUTIES AS ASSIGNED.
Telecommunications Field Technician
Worldwide Techservices
Killeen, TX
12.2009 - 04.2017
The Telecommunications Field Technician performs tasks related to the installation and repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for various devices including satellite systems (VSAT), DSL, Cellular, Cable and other wireless and wireline connectivity solutions as well as related network equipment and connected media devices. The position interacts directly with clients and end users to address technical issues, restore business operations, and create a positive customer experience.
Field Service Technician II
NCR
Killeen, United States
04.2004 - 10.2005
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $50,000.
- Reviewed technical documentation to complete equipment maintenance and repair.
Operation Sergeant Division Engineer 4th ID
US Army
Ft Hood, TX
07.1983 - 11.2003
Acted as the IT specialist for the 4ID Division Engineer section.
Responsible for the day to day operations of the network
Field Technician performs tasks related to the installation and repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for various devices including Cable and other wireless and wireline connectivity solutions as well as related network equipment and connected media devices.
And the up keep of all equipment that was on the network.
Education
Information Technology
Skills
Hardware and software installation
Desktop and laptop installations
Computer imaging
Network component installations
Peripheral repair
Timeline
End User Computer Tech - AAFES
04.2017 - Current
Telecommunications Field Technician - Worldwide Techservices
12.2009 - 04.2017
Field Service Technician II - NCR
04.2004 - 10.2005
Operation Sergeant Division Engineer 4th ID - US Army
07.1983 - 11.2003
Columbia College - , Information Technology