JOHN VOZAR
GOODYEAR
Summary
Healthcare Executive with over 13 years of extensive expertise in optimizing healthcare operations and enhancing patient experience. Skilled in strategic partnerships, leadership, and financial management, consistently driving growth and operational excellence. Passionate about leveraging data-driven solutions to modernize workflows and improve care standards, aiming to continue fostering innovation in healthcare delivery.
Overview
14
14
years of professional experience
Work History
Chief Executive Officer-Banner Surgery Center Desert Vista & North Scottsdale
Atlas Healthcare Partners
Scottsdale, AZ
11.2022 - 11.2024
- Led strategic operations for two Banner Surgery Centers, driving operational excellence and fostering partnerships to enhance healthcare delivery standards.
- Maintained physician satisfaction NPS of 100 for 5 consecutive quarters.
- Improved OAS CAHPS scores from 5%ile to 80%ile in 3 quarters for Desert Vista.
- Maintained 93%ile OAS CAHPS scores for North Scottsdale.
- Spearheaded comprehensive facility management, optimizing resource allocation and implementing data-driven solutions for improved patient outcomes.
- Spearheaded development and execution of comprehensive business plans aligning with organizational goals.
- Modernized operational workflows through technology integration, enhancing efficiency while maintaining exceptional patient care standards.
Vice President-Service Delivery
Atlas Healthcare Partners
Phoenix, AZ
03.2020 - 11.2022
- Directed strategic transformation of service delivery across multiple healthcare facilities, ensuring implementation of innovative operational frameworks.
- Elevated OAS CAHPS scores from 10th percentile to 75th percentile within three quarters while sustaining overall rating.
- Spearheaded initiative to transition satisfaction vendor from NRC to Press Ganey.
- Orchestrated cross-functional teams to streamline healthcare operations, optimize resource allocation, and drive substantial improvements in service quality metrics.
- Engineered data-driven solutions to address operational challenges and enhance performance benchmarks.
Market Director-Patient Experience
HCA West Florida Division
Tampa, FL
03.2019 - 03.2020
- Spearheaded patient experience initiatives across multiple facilities, driving improvements in care quality and service delivery.
- Developed and executed strategic patient engagement programs, resulting in improved HCAHPS scores and strengthened relationships with healthcare stakeholders.
- Orchestrated cross-functional teams to streamline patient communication processes, establish best practices, and foster a culture of service excellence.
- Enhanced and maintained HCAHPS scores, elevating performance from 45th percentile to 75th percentile.
- Enhanced emergency department patient experience scores, elevating performance from 30th percentile to 70th percentile.
Assistant Vice President-Patient Experience
HCA-North Texas Division
Dallas, TX
04.2017 - 04.2019
- Led enterprise-wide patient experience transformation, implementing innovative solutions across multiple facilities to enhance care quality and satisfaction metrics.
- Developed data-driven strategies to optimize patient journey touchpoints, resulting in sustained improvements in HCAHPS scores and patient feedback.
- Orchestrated cross-functional teams to streamline patient communication protocols and service delivery standards across the North Texas division.
- Elevated HCAHPS HCA ranking from 7th to 2nd across corporate operations.
- Enhanced emergency department patient experience, elevating HCA ranking from 8th to 2nd corporate-wide.
Director-Patient Experience
HCA-Clearlake Regional Medical Center
Webster, TX
06.2015 - 05.2017
- Spearheaded patient experience initiatives across departments, driving strategic improvements to enhance satisfaction scores and minimize response times.
- Orchestrated cross-functional teams to streamline patient feedback systems, fostering better communication between medical staff and patients.
- Developed and launched digital patient engagement platforms, modernising communication channels and improving accessibility to care services.
National Accounts Coach
Studer Group
Pensacola, FL
05.2011 - 05.2015
- Led strategic coaching initiatives for national healthcare accounts, driving operational excellence and implementing evidence-based leadership practices.
- Developed customized performance improvement frameworks for healthcare organizations, enhancing patient satisfaction and staff engagement metrics.
- Partnered with executive teams to identify growth opportunities, streamline workflows, and establish sustainable leadership development programs.
- Developed individualized training plans to enhance team performance and individual skill sets.
- Mentored staff on effective coaching techniques to improve client engagement and satisfaction.
Education
MBA - Healthcare Administration
Western Governors University
Salt Lake CityBachelor of Arts - Secondary Education/English
Bloomsburg University
Bloomsburg, PASkills
- Collaborative teamwork
- Organizational leadership
- Executive leadership
- Staff management
- Patient experience
- Issue resolution skills
- Decision making & judgment
- Coaching
Timeline
Chief Executive Officer-Banner Surgery Center Desert Vista & North Scottsdale
Atlas Healthcare Partners
11.2022 - 11.2024
Vice President-Service Delivery
Atlas Healthcare Partners
03.2020 - 11.2022
Market Director-Patient Experience
HCA West Florida Division
03.2019 - 03.2020
Assistant Vice President-Patient Experience
HCA-North Texas Division
04.2017 - 04.2019
Director-Patient Experience
HCA-Clearlake Regional Medical Center
06.2015 - 05.2017
National Accounts Coach
Studer Group
05.2011 - 05.2015
Bachelor of Arts - Secondary Education/English
Bloomsburg University
MBA - Healthcare Administration
Western Governors University