John W. Schneider
Parker,CO
Summary
Demand planner with a proven track record of enhancing forecast accuracy through data analytics and Power BI. Expertise in cross-functional collaboration and customer engagement, facilitating informed decision-making. Achievements include significant improvements in operational efficiency and exceptional customer support, all while prioritizing profitability and strategic planning.
Overview
31
31
years of professional experience
Work History
NI Local Demand Planner (LDP)
Nokia
06.2022 - Current
- Finalize physical unit forecasts for key accounts and products, improving forecast precision and reliability.
- Develop accurate product forecasts through data analysis and cross-team collaboration, supporting informed decision-making.
- Maintain a rolling 12+ month forecast in Rapid Response (CTRR) for strategic planning.
- Utilize and create PowerBI reports to monitor forecast consumption against incoming orders and adjust forecasts accordingly.
- Participate in local demand forecast reviews to synchronize efforts across organizational functions, fostering alignment and shared objectives.
- Interface directly with customers to gather insights for forecasting needs.
- Review forecast accuracy metrics, identifying areas for improvement.
- Possess strong knowledge of customer purchasing habits and market conditions.
NI CARES Business Manager
Nokia
02.2012 - 06.2022
- Managed contract creation and renewals, ensuring compliance with corporate standards and facilitating smooth service delivery.
- Developed customer Statements of Work (SOW) outlining SLAs, timelines, costs, and payment terms to align expectations and deliverables.
- Ensured profitability and margin targets alignment with customer budget and service needs.
- Created internal cost quotes for maintenance contracts and end user pricing for global technical support and services.
- Utilized Maintenance Quoting Tool (MQT) for all contract pricing in Network Infrastructure group.
- Verified support capabilities of hardware teams for proposed contractual agreements.
- Maintained essential documents for purchase order processing and ensured active support in Salesforce and Remedy.
- Collaborated with cross-functional teams including hardware services, technical assistance center, and project management to streamline processes and improve operational efficiency.
Technical Support (TAC) Engineer (DMTS)
Lucent Technologies/Alcatel-Lucent
12.1998 - 02.2012
- Provide remote technical support for internal and external customers on a 24x7x365 basis.
- Lead complex troubleshooting activities for system outages, alarms, bit errors, and other technical issues on large telephone and IP networks involving multiple products across multiple vendors.
- Pinpoint software, hardware, and configuration issues.
- Provide and implement solutions to problems uncovered during troubleshooting process.
- Resolved escalations from customer management, ensuring timely and effective solutions.
- Conducted onsite visits to diagnose and resolve technical issues, enhancing customer satisfaction.
- Documented post-mortem and root cause analysis (RCA), contributing to continuous improvement efforts.
- Interface with development teams to develop solutions on manufacturing and software defects.
- Assisted onsite in rebuilding telephone infrastructure in the Verizon central office that was damaged from the 9/11 terrorist attacks; received recognition from the Lucent CEO Henry Schacht.
Outside Plant and Loop Electronics Engineer
USWest Communications
05.1995 - 12.1998
- Developed and executed upgrade plans, drafting detailed drawings for new cable routes, including cable types, poles, conduit, manholes, load coils, splicing instructions, and associated costs.
- Analyze outside plant including cable, SAI, pedestals, and remote equipment vaults.
- Identify equipment that is at capacity or physically degraded.
- Determine areas in need of remote DSC equipment, where to install and request easements.
- Work with multiple vendors, field technicians, and construction companies during installation.
- Developed forecasts for annual construction and plant costs to support budgetary planning.
- Led remote DSC equipment team, developing processes that addressed significant operational gaps.
- Provided guidance and training to new hires, enhancing their understanding of company operations.
- Earned multiple monetary spot awards for exceptional performance and contributions to team success.
Education
Bachelor of Science - Electrical Engineering
Montana State University School of Engineering
Bozeman, MT05.1995
Skills
- Demand forecasting
- Data analytics
- Cost analysis
- Data-driven decision making
- Supply chain management
- Power BI
- SQL database queries
- AI technologies
- Cloud platform proficiency
- Microsoft 365 expertise
- Technical troubleshooting
- Routing protocols expertise
- Network design management
- Customer support
- Interpersonal communication
- USG clearance
References
References available upon request.
Timeline
NI Local Demand Planner (LDP)
Nokia
06.2022 - Current
NI CARES Business Manager
Nokia
02.2012 - 06.2022
Technical Support (TAC) Engineer (DMTS)
Lucent Technologies/Alcatel-Lucent
12.1998 - 02.2012
Outside Plant and Loop Electronics Engineer
USWest Communications
05.1995 - 12.1998
Bachelor of Science - Electrical Engineering
Montana State University School of Engineering