John Wagner
Grand Rapids,MI
Summary
Detail-oriented graduate with a Bachelor of Science in Criminal Justice and practical experience in sales, merchandising logistics, and customer service. Expert in building client relationships, managing inventory presentation, and effective communication in fast-paced settings. Demonstrates strong leadership, organizational, and problem-solving skills with a focus on customer satisfaction.
Overview
8
8
years of professional experience
Work History
Driver
One Love Logistics
Grand Rapids, MI
09.2025 - Current
- Coordinate daily deliver and logistics operations in fast-paced environments
- Maintain accurate shipments records and ensure timely deliveries
- Communicate effectively with team members and clients to resolve issues efficiently
- Demonstrate strong time management and attention to detail
- Train and support new team members
Merchandiser
Alliance Beverage
Grand Rapids, Michigan
07.2024 - 07.2025
- Managed merchandising and product presentation across multiple retail accounts
- Built strong relationships with store managers and customers to support sales growth
- Assisted with promotional execution and strategic product placement
- Maintained inventory levels and ensured product availability
- Worked independently while managing multiple locations and priorities
- Supported brand visibility and customer engagement through organized displays
Shift Leader
Dairy Queen of Midland
Midland , MI
09.2018 - 08.2022
- Supervised team members during peak business hours, ensuring efficient operations
- Delivered excellent customer service and resolved customer concerns professionally
- Assisted in training employees and coordinating schedules to optimize daily operations
- Managed cash handling processes while upholding Dairy Queen standards for cleanliness and service
- Developed strong communication and leadership skills in a fast paced environment
Education
Bachelor of Science - Criminal Justice
Grand Valley State University
Allendale, MI05-2026
Skills
- Route planning
- Safety compliance
- Inventory management
- Customer service
- Problem solving
- Time management
- Effective communication
Timeline
Driver
One Love Logistics
09.2025 - Current
Merchandiser
Alliance Beverage
07.2024 - 07.2025
Shift Leader
Dairy Queen of Midland
09.2018 - 08.2022
Bachelor of Science - Criminal Justice
Grand Valley State University