Katelynn Keith
Plano
Summary
Enthusiastic customer service-oriented individual that adapts well in busy environments and is great with listening and learning before executing and always asking questions.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor/Freight Team Associate
Home Depot
06.2022 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Lifted and moved items weighing 100 pounds multiple times per shift using the forklift
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Cashier Team Lead
JD Sports/ Finish Line
03.2020 - 06.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Cashier/Sales Associates
House of Hoops by Foot Locker
08.2019 - 02.2020
- Maintain an awareness of all product knowledge, and current or upcoming product / trends
- Manage customers payments
- Partner with store leadership to resolve customers concerns in a courteous and helpful manner
- Answering questions about company policies, merchandise, and services
- Ability to learn and share skillfulness of products and trends to fit customer’s needs
Education
Associate of Science - Business Administration
Brookhaven College
Dallas, TX05-2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
Qualifications
- Organized
- Outspoken
- Responsible
- Always ask questions if unsure, never assumes
- Outstanding communication
- Pays excellent attention to detail
Certification
- OSHA Certified
Timeline
Supervisor/Freight Team Associate
Home Depot
06.2022 - Current
Cashier Team Lead
JD Sports/ Finish Line
03.2020 - 06.2022
Cashier/Sales Associates
House of Hoops by Foot Locker
08.2019 - 02.2020
- OSHA Certified
Associate of Science - Business Administration
Brookhaven College
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