John Walters

Responsibe to provide superior customer service to the public, providing accurate and up to date information regarding all Long Island Rai Road travel and ticket service. Responsible for handling all calls from Corporate Communications ( Complaints, Inquiries, Policy Related Questions. Responsible for all clear information pertaining to ticket fares, schedules, service status, trip planning and Long Island Rail Road Mobile Ticketing Services as well as handling customers on Intercom Chat Services. Customer Service Center Supervisor for the years of 2019-2023

Provide passengers with information, answers questions concerning train rules, regulations, and schedules, and provides destination information.communicates clearly via public address and radio systems with passengers and railroad facilities.Provides protection (flag) for third party contractors along tracks, on platforms, bridges, tunnels and other railroad facilities.