John Warren
Braxton,MS
Summary
Adept at enhancing customer experiences and streamlining order fulfillment, I leveraged leadership and pallet jack operation skills to exceed performance goals at Walmart. My proactive approach in problem-solving and commitment to warehouse safety significantly improved stock rotation efficiency. Recognized for punctuality and a positive attitude, I excel in fast-paced environments, driving productivity and team cohesion.
Overview
4
4
years of professional experience
Work History
Stocking Crew Member
Walmart
Richland, Mississippi
07.2024 - Current
- Unloading freight off trailers
- Sorting freight
- Stocking freight
- Rotated products from backstock areas onto sales floor based on demand.
- Reported any damaged goods or defective items immediately to management team.
- Set up promotional displays in order to increase visibility of certain products.
- Supported other departments when needed by helping unload shipments or restock shelves.
- Worked closely with other crew members in order to meet daily goals set by management team.
- Organized and stocked merchandise on store shelves, racks, cases, bins, and tables.
- Maintained cleanliness of the store by sweeping floors, cleaning windows and taking out trash.
- Assisted customers with product selection and answered questions regarding products.
- Performed price changes for items in accordance with corporate pricing policies.
- Inspected merchandise to ensure it met quality standards before stocking it on shelves.
- Verified that all deliveries were accurate and complete according to purchase orders.
- Unloaded trucks, unpacked boxes and took inventory of stock in warehouse area.
Resident Assistant
Hinds Community College - Raymond Campus
Raymond, Mississippi
07.2022 - 05.2024
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Coordinated student events such as movie nights, game nights, and other social activities.
- Assisted students with problem resolution through mediation and conflict management techniques.
- Responded to emergency situations within the residence hall.
- Conducted weekly floor meetings to discuss safety protocols, campus resources, and upcoming events.
- Educated residents on university policies and procedures related to residential living.
- Developed positive relationships with all members of the residence hall community.
- Collaborated with Resident Directors on programming initiatives for the residence hall.
- Implemented educational programs focusing on personal development topics such as study skills, time management, stress management.
- Facilitated team building exercises among roommates or suitemates to foster a sense of community within the residence hall.
- Monitored assigned areas for cleanliness and security purposes.
- Provided guidance to first year students transitioning into college life.
- Participated in regular staff meetings with Resident Director.
- Maintained accurate records of incidents that occurred in the residence hall.
- Served as an information resource for residents regarding campus services.
- Mentored new resident assistants during their training period.
- Organized group outings off-campus for students who lived in the residence hall.
- Encouraged participation from all residents in order to create a strong sense of community within the residence hall.
- Enforced University policies while maintaining an atmosphere conducive to learning.
- Established office hours each week where students could come meet one-on-one with RA's about any concerns they had.
- Planned fun activities throughout the semester such as holiday celebrations or themed nights.
- Promoted diversity awareness by creating informative bulletin boards or hosting special events addressing relevant issues.
- Completed routine rounds, checking with residents to meet care needs.
- Welcomed new residents and assisted with community adjustment.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Assisted with resolving student conflicts and disputes.
- Maintained clean and well-organized environment for client happiness and safety.
Customer Service Representative
Broadhead Building Supplies
Mendenhall , Mississippi
07.2020 - 05.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate of Arts - Architecture
Hinds Community College
Raymond, MS05-2024
High School Diploma -
Mendenhall High School
Mendenhall, MS05-2022
Skills
- Leadership
- Efficient
- Loading Dock Procedures
- Stockroom Maintenance
- Order Fulfillment
- Heavy Lifting
- Pallet Jack Operation
- Barcode scanning
- Product display
- Warehouse Safety
- Stock Rotation
- Planogram Execution
- Deadline Adherence
- Pallet management
- Product restocking
- Security Monitoring
- Customer Service
- Merchandise Rotation
- Order Receiving
- Display Assembly
- Equipment Operation
- Loading and unloading
- Willing to Learn
- Complex Problem-Solving
- Friendly and Personable
- Punctual and Reliable
- Positive Attitude
- Clear Communication
- Forklift Operation
- Truck unloading
- Performance Improvement
Timeline
Stocking Crew Member
Walmart
07.2024 - Current
Resident Assistant
Hinds Community College - Raymond Campus
07.2022 - 05.2024
Customer Service Representative
Broadhead Building Supplies
07.2020 - 05.2022
Associate of Arts - Architecture
Hinds Community College
High School Diploma -
Mendenhall High School