John Wasson
Woodland,WA
Summary
Results-driven professional with extensive experience in strategic sales and customer solutions. Known for exceptional relationship-building skills and ability to assess customer needs, ensuring seamless service delivery and repeat business opportunities.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Senior Comfort Advisor
Service Patriots
01.2022 - Current
- Conducted thorough assessments of customer needs to recommend tailored solutions for home comfort.
- Guided customers through product selection and service options to enhance satisfaction and loyalty.
- Developed and maintained strong relationships with clients, fostering trust and repeat business opportunities.
- Collaborated with installation teams to ensure seamless service delivery and adherence to quality standards.
Sales Manager
Advanced Heating and Cooling
01.2017 - 01.2021
- Collaborated with marketing teams to create targeted campaigns that increased customer engagement.
- Implemented CRM systems to streamline client management and improve communication efficiencies.
- Conducted regular performance reviews to identify areas for improvement within the sales team.
- Negotiated contracts with key clients, enhancing relationships and securing long-term partnerships.
Sales Manager
Realty Homes
01.2009 - 01.2016
- Led sales initiatives to enhance market share and drive revenue growth.
- Analyzed market trends to inform strategic decision-making and optimize sales tactics
- Mentored team members, fostering skill development and improving overall performance.
- Developed training programs for new hires to ensure consistency in sales processes.
- Worked with team members to improve closing rates and average ticket amounts.
- coordinated with installation and service departments.
Education
Bachelor of Arts - Commercial/Business Management
Eastern Washington University
Cheney, WA06-1997
Skills
- Sales proposals
- Customer needs assessment
- Client engagement
- KPIs
- Neststar
- ServiceTitan
- Goal-oriented mindset
- Relationship building
Certification
Heat Exchanger Expert
Timeline
Senior Comfort Advisor
Service Patriots
01.2022 - Current
Sales Manager
Advanced Heating and Cooling
01.2017 - 01.2021
Sales Manager
Realty Homes
01.2009 - 01.2016
Bachelor of Arts - Commercial/Business Management
Eastern Washington University
Awards
Salesman of the Year, Rookie of the Year and Salesman of the Month on multiple occasions.