John Watkins
Henderson,NV
Summary
Seasoned hospitality and operations leader with 8+ years of progressive management experience driving operational excellence, team leadership, and guest satisfaction in high-volume environments. Proven success in supervising cross-functional teams, streamlining processes, and executing strategic initiatives that enhance performance and profitability. Adept at training, scheduling, performance management, and cultivating a positive service culture.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Twin Peaks Restaurants
10.2025 - Current
- Implemented training programs for staff, enhancing team performance and service delivery.
- Managed inventory control systems, ensuring optimal stock levels and reducing waste.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Assistant Property Manager
Diamond Real Estate Management
01.2023 - 04.2025
- Coordinated tenant communications, ensuring prompt responses to inquiries and maintenance requests.
- Assisted in lease administration, including renewals and compliance documentation.
- Managed property listings on multiple platforms to enhance visibility and attract potential tenants.
- Conducted regular property inspections, identifying maintenance needs and facilitating timely repairs.
General Manager
Days Inn Hotel
10.2020 - 01.2023
- Directed daily hotel operations, ensuring exceptional guest experiences and efficient service delivery.
- Implemented cost-control measures, optimizing budget management and resource allocation.
- Led staff recruitment and training initiatives, fostering a skilled and motivated team.
- Developed marketing strategies that enhanced brand visibility and increased customer engagement.
Assistant General Manager
Aloft Hotel
01.2018 - 03.2020
- Lead daily operations for multiple departments (front desk, housekeeping, maintenance, F&B), ensuring consistent delivery of service standards and operational goals.
- Supervise, coach, and develop a team of 65 staff, driving measurable improvements in performance metrics and guest satisfaction scores.
- Draft and maintain weekly staff schedules to optimize labor coverage while controlling overtime and aligning with budget targets.
- Partner with General Manager to set strategic goals, forecast revenue, and contribute to short- and long-term business planning.
- Conduct staff training programs for onboarding and ongoing skill development, enhancing team competencies and service proficiency.
- Manage vendor relationships and inventory for key operational supplies, ensuring timely replenishment and cost efficiency.
Assistant Beverage Manager
MGM Resorts International - CORP
03.2015 - 01.2018
- Assisted in managing daily beverage operations to ensure optimal guest satisfaction.
- Coordinated inventory control processes to maintain stock levels and minimize waste.
- Collaborated with vendors to source quality products and negotiate favorable terms.
- Trained staff on beverage preparation techniques and service standards to enhance performance.
- Analyzed customer feedback to refine beverage offerings and enhance overall experience.
- Led team meetings to discuss operational challenges and strategize solutions for improved workflow.
Education
High School Diploma -
Cardinal Mooney
Youngstown, OHSkills
- Operational Leadership & Execution
- Staff Recruitment, Training & Development
- Guest Experience & Service Excellence
- Financial & Budget Oversight
- Performance Metrics & Reporting
- Scheduling & Shift Management
- Quality & Standards Compliance
- Inventory & Supply Chain Coordination
- Conflict Resolution & Customer Relations
- Strategic Planning & Collaboration
Certification
Serv Safe
Timeline
Assistant General Manager
Twin Peaks Restaurants
10.2025 - Current
Assistant Property Manager
Diamond Real Estate Management
01.2023 - 04.2025
General Manager
Days Inn Hotel
10.2020 - 01.2023
Assistant General Manager
Aloft Hotel
01.2018 - 03.2020
Assistant Beverage Manager
MGM Resorts International - CORP
03.2015 - 01.2018
High School Diploma -
Cardinal Mooney