John Watson
Arlington,TX
Summary
Results-oriented professional in inside sales and customer service with expertise in lead generation and project coordination. Utilizes strong analytical skills and conflict resolution to enhance client relationships and drive revenue growth. Delivers exceptional customer satisfaction through effective communication and strategic problem-solving.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative/Event Coordinator
Coltala Aerospace
Mansfield, Texas
11.2025 - 04.2026
- Executed outbound prospecting campaigns, generating new leads and expanding customer base.
- Negotiated pricing and quotes to close contracts effectively.
- Qualified inbound and outbound leads using established criteria.
- Researched and identified target operators, MRO shops, and customer groups to enhance lead generation efforts.
- Coordinated logistics for conferences and trade shows, ensuring smooth operations and successful events.
- Collaborated with marketing and external vendors to coordinate timelines and deliverables.
Customer Service Representative/Sales
Evans Composites/Colata Aerospace
Mansfield, Texas
12.2024 - 11.2025
- Answered customer inquiries, delivering accurate product and service information to enhance customer experience.
- Tracked orders from initiation to completion, guaranteeing timely delivery of goods and services.
- Prepare quotes in a timely manner.
- Resolved complex problems in collaboration with other departments, ensuring solutions aligned with customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Sr. Customer Service Representative
SEMCO Aerospace
Carrollton, US
05.2023 - 12.2024
- Collected data from operations and sales to prepare accurate and timely quotes, ensuring customer satisfaction.
- Contacted customers for timely quote approvals and updates on parts statuses and turnaround issues, enhancing communication.
- Addressed customer inquiries on order status, cost proposals, and account balances to provide clarity and support.
- Created, scanned, and filed sales orders to maintain organized records.
- Provided daily written updates on customer interactions to management team.
- Assisted with shipping and receiving documentation, including hazmat shipping and intercompany transfers.
Home Loan Specialist
PennyMac Loan Services, LLC
Plano, US
08.2020 - 05.2022
- Process mortgage loans (FHA, Conventional, USDA, and refinance transactions)
- Obtained and renewed loan documentation, submitted complete loan packages to underwriter for timely approval
- Facilitated communication among loan officers, buyers, title companies, and builders to ensure seamless transaction flow
- Delivered excellent customer service by effectively addressing inquiries and concerns from internal and external customers
- Apply local, state, and federal regulations related to processing mortgage loans
- Stay up to date with changes in policies, procedures, standards, and regulations applicable to the mortgage industry
Account Manager
WOW Credit
Atlanta, US
02.2018 - 08.2020
- Guided customers in enhancing credit health through tailored advice
- Communicated key information to clients and customers, ensuring clarity and understanding
- Improve client knowledge on credit health and management
- Analyzed credit reports and collaborated with credit bureaus to resolve discrepancies
- Role models outstanding customer service for the team
- Acquired product knowledge for brand offerings
- Respond to high volumes of email, phone, and direct mail communication
- Takes and active role in training and mentoring new customers
General Manager (GM)
Wingstop
Dallas, US
02.2016 - 02.2018
- Led overall leadership and management of the facility.
- Monitored and maintained targets and standards for performance and growth, ensuring alignment with company objectives.
- Managed inventory, cash flow, and staff scheduling to optimize operational efficiency and support business objectives.
- Meeting restaurant sales, profit, and quality of service guidelines
- Modeled and held teams accountable for delivering exceptional customer service, enhancing customer satisfaction.
- Recruited, managed, and developed employees for future growth.
Education
Bachelor of Arts - Business Administration in Accounting
Jackson State University
Skills
- Client engagement
- Lead generation
- Sales forecasting
- Sales strategy
- Customer relationship management
- Sales performance
- Client onboarding
- Event planning
- Prospect Follow-up
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Team collaboration
- Client relationship
- Administrative support
- Conflict resolution
- Management expertise
- Leadership skills
- Customer engagement
- Competitive analysis
- Microsoft Word
Timeline
Inside Sales Representative/Event Coordinator
Coltala Aerospace
11.2025 - 04.2026
Customer Service Representative/Sales
Evans Composites/Colata Aerospace
12.2024 - 11.2025
Sr. Customer Service Representative
SEMCO Aerospace
05.2023 - 12.2024
Home Loan Specialist
PennyMac Loan Services, LLC
08.2020 - 05.2022
Account Manager
WOW Credit
02.2018 - 08.2020
General Manager (GM)
Wingstop
02.2016 - 02.2018
Bachelor of Arts - Business Administration in Accounting
Jackson State University