John W. Casey III
Euless
Summary
Professional leader with proven ability to drive team success and adapt to changing needs. Strong focus on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible, always ready to support and inspire team members.
Overview
17
17
years of professional experience
Work History
Air Cargo Handler
UPS
Grapevine, TX
06.2022 - Current
- Operated heavy machinery for efficient loading and unloading of cargo shipments.
- Ensured adherence to safety protocols during all operational activities.
- Coordinated with team members to streamline cargo handling processes and reduce delays.
- Conducted routine inspections of equipment to maintain optimal operational standards.
Team Manager
Nationstar Mortgage
Lewisville, TX
04.2021 - 07.2025
- Led cross-functional teams to improve project delivery timelines.
- Facilitated regular team meetings to ensure alignment on goals and objectives.
- Drove strategic initiatives that resulted in enhanced collaboration and productivity.
- Oversaw conflict resolution processes, maintaining a positive team dynamic.
- Developed and implemented standard operating procedures to enhance team efficiency.
- Analyzed team performance metrics to identify areas for operational improvement.
- Mentored junior staff, fostering professional development and skill enhancement.
Collections Supervisor
Wells Fargo
09.2016 - 12.2019
- Responsible for interviewing, hiring and training new employees for a fast paced, customer service focused environment. Ensured swift resolution to agents' issues and concerns while complying with company policies. Performed monthly quality reviews and annual performance appraisals on 15-20 full time employees. Handled most complex escalated collection inquiries and issues. Compiled reports pertaining to daily audit operations, statistics and executive summaries. Utilized comprehensive knowledge of loss mitigation processes and procedures to assist borrowers and/or agencies with complex loans (i.e. loans in litigation, escalations) to find solutions to maintain auto ownership. Reviewed the borrowers’ financial situation discussed liquidation options including settlements and voluntary surrenders.
Team Lead
Wells Fargo
04.2013 - 08.2016
- Responsible for training collections agents and reviewed work to reach compliance with legal requirements and company policies. Developed monthly and daily production output plans to deliver on customer service and financial metrics. Identified needs and provided training to clarify expectations of collection agents. Investigated and reviewed credit risk and collections. Acted as a central point of contact for both employees and customers on routine credit and collection issues. Researched accounts and completed due diligence to resolve collection problems. Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions. Took on additional job duties, including preparing team members for leadership goals and helped create the new hire training modules.
Collector II
Wells Fargo
01.2009 - 03.2013
- Responsible for Negotiating with account holders to devise repayment plans and minimize collection receivables. Contacted customers to discuss payment schedules and set up or immediately process payments. Maintained a high volume of calls to meet demands of busy groups. Evaluated, researched and resolved discrepancies. Reach out to approximately 80-100 account holders daily. Maintained compliance with fair debt collections processes and incentivized team members to achieve production goals. Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate. Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Education
Diploma -
Desoto High School
DESOTO, TX01-2000
Skills
- Regulatory Compliance
- Credit & Collections
- Foreclosure & Forbearance
- REO/Asset Management
- Quality Control Analysis
- Risk Assessment
- Mentorship
- Customer focus
- Influencing skills
- Employee scheduling
- Staff development
- Performance coaching
- Meeting facilitation
- Succession planning
Accomplishments
- Consistent top quarterly producer in quality assurance and overall production among a staff consisting of more than 200 collectors and specialists.
- Developed new processes for employee work completion which resulted in marked performance review improvements.
- Department go to for special projects including not but not limited to training colleagues across the company in various states.
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Air Cargo Handler
UPS
06.2022 - Current
Team Manager
Nationstar Mortgage
04.2021 - 07.2025
Collections Supervisor
Wells Fargo
09.2016 - 12.2019
Team Lead
Wells Fargo
04.2013 - 08.2016
Collector II
Wells Fargo
01.2009 - 03.2013
Diploma -
Desoto High School