Josephine McCausland
Louisville,Kentucky
Summary
Punctual, honest, and hardworking student with solid background in stressful environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Air Cargo Handler
UPS
Louisville, KY
10.2023 - Current
- Utilized forklifts, pallet jacks, hand-trucks, dollies and other equipment to move freight efficiently.
- Provided assistance in loading and unloading cargoes at airports or other transportation hubs.
- Loaded and unloaded cargo from aircrafts, trucks, and containers.
- Inspected cargo for damages or defects to ensure safe transport.
- Collaborated with colleagues on various tasks such as sorting, packing, labeling.
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
Brand Representative/Cashier
Hollister.Co - St Matthews Mall
5000 Shelbyville Rd Louisville, KY
08.2021 - 08.2022
- Communicated product value, quality and style to educate and entice potential customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Provided customer service using extensive knowledge of items sold
- Set up and broke down promotional booths and tents, talked to potential customers about "Club Cali" for successful promotional events.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Completed floorsets, filled floor and rang up customers.
- Functioned as team player by working with other members to deliver sampling goals.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Cashier/Trainer
Walmart
4840 Outer Loop Louisville, KY
11.2020 - 05.2021
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Operated POS system to complete cash, credit and check transactions.
- Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Analyzed purchases for signs of fraud.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Process of Bachelors Degree - Lower Division Nursing
University of Louisville
Louisville, KY05.2026
High School Diploma -
Atherton High School
Louisville, KY05.2022
Skills
- Community Activities
- Feeding Assistance
- Quality Patient Care
- Cultural Awareness
- Patient Service
- Patient Care Activities
- Patient Safety
- Complex Problem-Solving
- Prioritizing Patients
- Behavior Redirection
Languages
Spanish
Native/ Bilingual
Certification
CPR Certification: obtained 6.24.2024
Timeline
Air Cargo Handler
UPS
10.2023 - Current
Brand Representative/Cashier
Hollister.Co - St Matthews Mall
08.2021 - 08.2022
Cashier/Trainer
Walmart
11.2020 - 05.2021
Process of Bachelors Degree - Lower Division Nursing
University of Louisville
High School Diploma -
Atherton High School