Kenneth Miller

• Operated material handling equipment to facilitate efficient cargo movement and loading processes.
• Coordinated cargo shipments by prioritizing and organizing packages for timely delivery.
• Ensured compliance with safety protocols and regulations during cargo handling procedures.
• Trained new staff on operational procedures, safety practices, and equipment usage.
• Collaborated with team members to streamline workflows and enhance operational efficiency.

• Supervised daily operations to ensure adherence to quality standards and efficient service delivery.
• Developed training programs for staff, enhancing skill sets and improving team performance.
• Implemented inventory management systems, optimizing stock levels and reducing waste.
• Analyzed sales data to identify trends, driving strategic menu adjustments and pricing strategies.

• Led help desk team to enhance customer satisfaction and service response times.
• Implemented training programs for new technicians to improve support skills and efficiency.
• Developed standard operating procedures for ticket management using ITSM tools.
• Oversaw escalated support issues, ensuring timely resolution and customer communication.
• Analyzed help desk metrics to identify trends and implement process improvements.
• Mentored junior staff, fostering professional growth and knowledge sharing within the team.
• Used ticketing systems to manage and process support actions and requests.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Managed help desk consisting of 12 employees and conducted performance evaluations.

Dropped out after 5 semesters due to family health emergency that required a temporary relocation to Madison.