John W. Desmond III
Portland,OR
Summary
Customer-focused healthcare and physical security professional with just over seven years of experience in security, leadership, operations management, crisis intervention, employee development and three years Hospital Security. Experienced in coordinating security personnel, emergency response, access control systems, incident investigations, and shift operations across healthcare and multi-site environments. Demonstrated ability to provide leadership during critical incidents, train personnel, maintain operational standards, and collaborate with medical staff, administration, and external agencies to ensure a safe environment.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Security Officer
Kaiser Permanente - Westside Medical Center
04.2023 - Current
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Interim - Lead Security Officer
Kaiser Permanente - Westside Medical Center
09.2023 - 11.2024
- Supervised security operations to ensure safety and compliance across medical center facilities.
- Led incident response efforts, coordinating with multiple departments during emergencies.
- Checked and verified photo identification prior to granting facility access.
- Trained and mentored junior security staff on best practices and emergency procedures.
- Conducted regular assessments of security systems and protocols, recommending improvements as needed.
Security Officer
Allied Universal Security Services
01.2023 - 04.2023
- Prevented unauthorized access to facility by enforcing strict entry protocols during off hours.
- Reported suspicious activities and persons to Kaiser Permanent Healthcare Security Officers
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Scheduling & Payroll Manager (Division Z)
Garda World Security Services
04.2022 - 11.2022
- Prepared and updated schedules on a bi-weekly basis using WinTeam, Electronic Time Keeping (ETK) software.
- Minimized avoidable overtime through effective advanced scheduling practices and transparent communication of needs.
- Mitigated Divisions payroll compensations and payroll errors by educating and enforcing proper Electronic Time Keeping (ETK) to employee.
- Trained Field Supervisors in WinTeam (ETK) software as well as company policy in time keeping standards.
Operations Manager
Allied Universal Security Services
07.2021 - 03.2022
- Managed, motivated, and developed a team of over 300 security professionals within Division E.
- Devised and delivered compulsory health and safety workshops to mitigate risk to employees on site.
- Monitored Division operations for accounts within Regional Branch Offices.
- Directed operations of 10,000 working hours per week and maintained scheduled fleet maintenance of company vehicles at specialized accounts.
- Increased employee satisfaction by 28% - measured via employee satisfaction survey - by improving internal communications and developing onboarding and safety trainings.
Site Supervisor - Interim Operations Manager
Allied Universal Security Services
01.2020 - 07.2021
- Led a team of twenty-three security professionals for (3) separate facilities 24/7 coverage.
- Coordinated with Clients to implement Emergency evacuation procedures and trainings.
- Provided leadership to supervisor teams across client accounts.
- Transferred to California from Arizona to be interim Operations Manager for Div. E, Long Beach.
- Monitored and coordinated quarterly safety and regulatory compliances with lead Security Officers and Site Supervisors.
- Maintained operations related budgets and increased markup rates through client relations and employee retention.
Post Commander
Allied Universal Security Services
07.2018 - 01.2020
- Ensure effective access control across interior, exterior, and perimeter alarm and surveillance systems.
- Engineered and implemented Post Orders individualized for chemical storages and vulnerable points of interest.
- Documented and reported KPI's to EHS Facilities Manager for state and federal compliance requirements.
- Lead tour in DOD annual threat assessments, develop action plans to reduce vulnerability & impact of potential security breaches of facility and chemical storages.
- Coordinated with Border Patrol to maintain Federal guidelines with access control.
Education
No Degree - Associates of Science
Long Beach City College
Long Beach07-2021
Skills
- Communication
- Customer Service
- Leadership
- KPI Delivery
- Strategic Planning
- Commercially astute
- Budgeting
- Coaching & Counseling
- Inventory Management
- Report writing
- General security
- Emergency response
- Conflict resolution techniques
- Conflict de-escalation
Certification
- International Association for Healthcare Security and Safety - Basic : 2025
- DPSST Security Officer Guard Card : 2025
Timeline
Interim - Lead Security Officer
Kaiser Permanente - Westside Medical Center
09.2023 - 11.2024
Security Officer
Kaiser Permanente - Westside Medical Center
04.2023 - Current
Security Officer
Allied Universal Security Services
01.2023 - 04.2023
Scheduling & Payroll Manager (Division Z)
Garda World Security Services
04.2022 - 11.2022
Operations Manager
Allied Universal Security Services
07.2021 - 03.2022
Site Supervisor - Interim Operations Manager
Allied Universal Security Services
01.2020 - 07.2021
Post Commander
Allied Universal Security Services
07.2018 - 01.2020
No Degree - Associates of Science
Long Beach City College