John Webster
Norfolk,NY
Summary
Dynamic leader with extensive experience in operations management and small business operations, notably at J&J Tree Service LLC. Excelled in customer relations and business management, driving efficiency and fostering strong client relationships. Demonstrated expertise in utilizing specialized equipment and enhancing team performance, significantly boosting operational outcomes.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Owner/Operator Commercial-Residential Tree Company
J&J Tree Service LLC
06.2020 - 09.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Reduced property damage risks through strategic tree removals and preventative maintenance.
- Utilized specialized equipment for safe and efficient tree work, reducing job completion times.
- Felled trees carefully to avoid damage to property and landscape.
- Maintained and operated wood chipper safely to minimize accidents and keep equipment properly functioning.
- Maintained work vehicles and equipment.
- Performed routine maintenance tasks like pruning branches or removing dead wood from trees reducing potential hazards within the managed area.
- Operated heavy machinery such as skidders and loaders for efficient timber harvesting operations.
Operations Manager
Production Metals
05.2017 - 06.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Assisted in recruiting, hiring and training of team members.
Warehouse Operator
Yarde Metals
04.1997 - 05.2017
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Exhibited excellent multitasking abilities, efficiently managing multiple machines simultaneously without sacrificing performance or quality standards.
- Adjusted machine feed and speed to correct machine malfunctions.
Equipment Operator
USAF
06.1994 - 03.1997
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Loaded and unloaded materials from trucks, cranes and other and coordinated supplies to promote efficiency.
- Operated commercial vehicle to transport equipment and job-specific machinery to and from job sites.
Education
High School Diploma -
Norwood Norfolk High School
Norwood, NY06-1994
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Business management
Certification
- [State] Driver's License
- OSHA Certified
- First Aid Certification
Timeline
Owner/Operator Commercial-Residential Tree Company
J&J Tree Service LLC
06.2020 - 09.2024
Operations Manager
Production Metals
05.2017 - 06.2020
Warehouse Operator
Yarde Metals
04.1997 - 05.2017
Equipment Operator
USAF
06.1994 - 03.1997
- [State] Driver's License
- OSHA Certified
- First Aid Certification
High School Diploma -
Norwood Norfolk High School
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