John Wertz
Rock Hill
Summary
Dynamic Senior Systems Engineer with extensive experience at Fortra, specializing in technical sales support and customer engagement. Proven expertise in Tripwire Enterprise and vulnerability management, driving successful product demonstrations and proof of concept implementations. Adept at fostering strong client relationships and leading teams to achieve strategic goals in cybersecurity solutions.
Overview
13
13
years of professional experience
Work History
Senior Systems Engineer
Fortra
Charlotte
01.2021 - 05.2024
- Technical pre sales support for Account Managers and act as technical sales lead
- Work with Sales team on developing and attaining account penetration
- Run product demonstrations and Proof of Concept implementation
- Address customer objections in sales process
- Ran demo’s and acted as technical lead at trade shows
- Attended marketing events and trade shows
- Work with marketing to help drive customer leads
- Worked with product teams providing feedback on product strategic direction
- Prodcuts include Frontline VM, Core Impact, Cobalt Strike, Terranova, and Outflank OST
- IT/OT specialist for Commercial, VAR, and Federal
- Work to ensure customer relationships to expand existing accounts contracts
- Interact with new logo customers to develop a presales relationship to engage in POC’s
- Provide health checks to enhance customer environments and potential growth
- Assist and attend customer POC implementation and setup to ensure use cases are met
Senior Systems Engineer
Tripwire Inc
Charlotte
05.2019 - 12.2020
- Technical pre sales support for Account Managers and act as technical sales lead
- Work with Sales team on developing and attaining account penetration
- Run product demonstrations and Proof of Concept implementation
- Address customer objections in sales process
- Ran demo’s and acted as technical lead at trade shows
- Attended marketing events and trade shows
- Technical speaker at numerous Federal trade shows
- Work with marketing to help drive customer leads
- Worked with product teams providing feedback on product strategic direction
- Customer include Department of Defense (Navy, Army, Marines, Air Force), Department of Energy, Department of Interior
- IT/OT specialist for Federal Team
- Work to ensure customer relationships to expand existing accounts contracts
- Interact with new logo customers to develop a presales relationship to engage in POC’s
- Provide health checks to enhance customer environments and potential growth
- Assist and attend customer POC implementation and setup to ensure use cases are met
Senior Consultant, Cyber Threat Management – Advisory
Ernst and Young
Charlotte
01.2018 - 05.2019
- Currently lead on deploying Tripwire Enterprise and Tripwire IP360 in a P&U organization as part of their NERC CIP Governance program
- Including OT and Transmission environments
- Implementing custom policies and rules based on customer needs for Compliance reporting
- Building custom integration to feed Tripwire data into CALM using PowerShell
- Train, document, and ensure successful transition of continued Tripwire support to business
- Assist clients with assessing, improving, building and operating their vulnerability management program
- Develop custom integrations between vulnerability scanning solutions and SIEM solutions, in order to improve analysis
- Develop new firm service offerings
- Create thought leadership within vulnerability management
- Assist with security compliance activities (PCI, NERC-CIP, etc)
- Deploy and develop methods for POC to NERC CIP Energy Plants
- Technical lead for integration with Archer and TPAM solutions
- Lead a team with many work streams, while balancing tasks and reporting to Client Stakeholders
- Mentoring new and less experienced staff at EY
- Experience deploying and maintaining IP360, Tripwire Enterprise, McAfee ePO, Windows OS, Alert Logic
Senior Security and Compliance Specialist, EIS
Charter Communications
Charlotte
09.2016 - 12.2017
- Analyze and Report on the effectiveness of PCI security controls for Enterprise Customers
- Continued Support and Management of Tripwire Consoles (Old and New)
- PCI Lead for File Integrity Monitoring – Provided remediation on PCI Findings to pass ROC
- Owned and operated all Tripwire Products (nCirlce and Tripwire Enterprise)
- Setup Configuration Baselines and process for Tripwire/FIM/SCM Products
- Technical lead on Tripwire Enterprise Console Re-Build
- Setup Console Configuration
- Developed Configuration Baseline for all Company OS Types
- Created on-boarding and support processes for the TE Console
- Performed Firewall Reviews for PCI Audit
- Manage other team members for the Tripwire Unification Project
- Ensure deliverables and goals are met on-time
- Communicate metrics, findings, and remediation techniques to organizational leadership
Compliance Specialist, EIS
Charter Communications
Charlotte
12.2015 - 09.2016
- Analyze and Report on the effectiveness of PCI security controls for Enterprise Customers
- Audit of Navisite Security Control Standards (SSAE-16)
- Continued training for CyberSecurity Group on Tripwire Enterprise
- Customization of Audit Polices used in Tripwire Enterprise for SASE-16 Customers
- Ensure Navisite and Customers are compliant with all security controls in place using tool such as: Lumensions (AV and Patching), ERPM (Shared Admin account management), Tripwire Enterprise (FIM and SCM), Alert Logic/Qualys (Vulnerability Scanning and Management)
- Continued Support and Management of Tripwire Consoles (Old and New)
- Support Compliance Requirements, reporting, and data analyzation for Legg Mason
- PCI Lead for File Integrity Monitoring – Provided remediation on PCI Findings to pass ROC
- Owned and operated all Tripwire Products (nCirlce and Tripwire Enterprise)
- Setup Configuration Baselines and process for Tripwire/FIM/SCM Products
- Technical lead on Tripwire Enterprise Console Re-Build
- Setup Console Configuration
- Developed Configuration Baseline for all Company OS Types
- Created on-boarding and support processes for the TE Console
- Performed Firewall Reviews for PCI Audit
Engineer, Cybersecurity (Contract – Principle Solutions Group)
Time Warner Cable, Inc.
Charlotte
11.2014 - 12.2015
- Provide tier 2 support of AlertLogic IDS, Log Manager and Web Application Firewalls
- Provide tier 2 support of Tripwire Enterprise (8.x)
- Configure custom reports around various compliance requirements such as HIPPA, PCI, SOX, CIS, etc
- Audit, review and remediate misconfigured systems for various customers
- Collaborate with remote (onshore/offshore) teams to assist in resolution of outages
- Technical lead on Tripwire Enterprise hardware refresh project
- Worked to standardize Tripwire Enterprise consoles across 4 deployments to increase efficiency across the team
- Train new employees/contractors on AlertLogic and Tripwire Enterprise Tools used by Navisite
Network Service Engineer
Mizon, Inc (A Netsouth Company)
Charlotte
05.2014 - 11.2014
- On-site and remote support for SMB customers focusing on local area networks, desktops, servers and printers.
- Onboarding of new customers including site deployment, documentation and training.
- Specialized in Microsoft based operating systems in for the desktop and server.
- Supported Microsoft Small Business Server including Active Directory, IIS, Exchange and DNS functionality
- Provided network administration for customer environments
- Reviewed and provided recommendations for infrastructure upgrades, including but not limited to, network, desktop and server hardware.
- Managed and implemented customer IT projects
Intern, Enterprise Information Security
Time Warner Cable, Inc.
Charlotte
06.2013 - 08.2013
- Provided technical support for Symantec PGP Whole Disk Encryption deployment
- Reviewed and updated technical documentation leveraging Microsoft Sharepoint 2010
Service Engineer
Mizon, INC.
Charlotte
05.2011 - 08.2012
- Configuration management, technical support remotely and on-site support to a Customer base larger than 50 clients.
- Experienced in installation and support of windows based networks.
- Performed on-site and remote support for workstation and server and Printers.
- Hardware troubleshooting, repair and virus removal.
- Installation and Maintenance of Digital Video Surveillance systems.
- Experienced in the installation and termination of structured cabling.
Education
Bachelor of Science - Integrated Information Technology
University of South Carolina
Columbia, SCAssociate of Applied Science - Computer Networking
York Technical College
Rock Hill, SCSkills
- Tripwire Enterprise
- NCircle CCM
- Alert Logic
- Tripwire IP360
- Microsoft Office Suite
- Microsoft Server OS
- CoreImpact
- Cobalt Strike
- VM Products
- Qualys
- FortraVM
- Technical sales support
- Product demonstrations
- Customer relationship management
- Proof of concept implementation
- Vulnerability management
- Regulatory compliance
- Cybersecurity solutions
- Technical integration
- IT/OT convergence
- Customer engagement
- Effective communication
- Team leadership
- Expert problem solving
- Troubleshooting
- Requirements gathering
- IT service management
- Infrastructure management
- Quality assurance testing
- Skilled in [hardware]
- Proficient in [software]
- Change management processes
Technology Expertise
- Tripwire Enterprise
- NCircle CCM
- Alert Logic
- Tripwire IP360
- Microsoft Office Suite
- Microsoft Server OS
- CoreImpact (PenTest)
- Cobalt Strike (Red Teaming)
- VM Products (Frontline, Qualys, FortraVM, etc)
Timeline
Senior Systems Engineer
Fortra
01.2021 - 05.2024
Senior Systems Engineer
Tripwire Inc
05.2019 - 12.2020
Senior Consultant, Cyber Threat Management – Advisory
Ernst and Young
01.2018 - 05.2019
Senior Security and Compliance Specialist, EIS
Charter Communications
09.2016 - 12.2017
Compliance Specialist, EIS
Charter Communications
12.2015 - 09.2016
Engineer, Cybersecurity (Contract – Principle Solutions Group)
Time Warner Cable, Inc.
11.2014 - 12.2015
Network Service Engineer
Mizon, Inc (A Netsouth Company)
05.2014 - 11.2014
Intern, Enterprise Information Security
Time Warner Cable, Inc.
06.2013 - 08.2013
Service Engineer
Mizon, INC.
05.2011 - 08.2012
Bachelor of Science - Integrated Information Technology
University of South Carolina
Associate of Applied Science - Computer Networking
York Technical College
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