JOHN WHALEN

American Express

Orlando, FL

10.1996 - Current

Delivered comprehensive training programs for new hires and tenured staff to enhance business area readiness.
Track and manage new hire performance in achieving pre-defined goals, identify learning gaps and analyze factors that limit learning outcomes and seek out solutions to improve results.
Have completed hundreds of classroom delivery with greater than 95% graduation rate both onsite or virtually.
Project lead to facilitate and deliver new configuration projects in Canada, Mexico, India, Philippines, Malaysia and third party vendor sites throughout U.S.
Analyze and identify needed revisions and provide on-going feedback on training curriculum and materials as well as incorporating self-developed classroom activities for an engaging learning experience.
Mentor, Coach and support learners to succeed and make onboarding experience as easy and rewarding as can be.
Responsible for leading on-the-job training by providing support to trainees and act as subject matter expert to learner knowledge gaps.
Act as lead for weekly governance updates on learner progress and behaviors to business partner leadership.
Upheld companies Blue Box Values throughout my tenure and embrace a culture of diversity and treating all external and internal customers with respect and dignity.

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