John Wigand
Statesboro,GA
Summary
Dynamic operations manager with proven expertise in customer service, team leadership, and budget control. Successfully streamlined processes to enhance efficiency and drive cost reductions while maintaining high standards of food quality.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager / Head Cook
D's Friendly Diner
Statesboro, GA
01.2018 - Current
- Directed daily operations, ensuring exceptional customer service and efficient workflow.
- Implemented training programs, enhancing team performance and staff retention.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Developed and enforced health and safety protocols, maintaining compliance with regulations.
- Analyzed customer feedback to drive menu improvements and increase satisfaction levels.
- Coordinated staff scheduling, aligning resources with peak dining times for optimal service delivery.
- Led cost-control initiatives, successfully minimizing expenses while maintaining food quality standards.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Supervised kitchen staff to ensure efficient meal preparation and service.
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
Main Cook
Millhouse
Statesboro, GA
09.2012 - 07.2018
- Prepared diverse menu items with attention to flavor and presentation.
- Managed kitchen operations, ensuring compliance with food safety regulations.
- Trained and supervised junior cooks, fostering skill development and teamwork.
- Developed seasonal menus that enhanced customer satisfaction and repeat business.
- Collaborated with front-of-house staff to ensure seamless service delivery.
- Oversaw daily kitchen activities, maintaining high standards of cleanliness and organization.
- Maintained a well-organized workstation by adhering to strict cleanliness standards, enhancing workflow efficiency for all kitchen staff members.
Certified Culinary Professional
Longhorn Steakhouse
Statesboro
02.2008 - 07.2012
- Supervised kitchen operations to ensure timely food preparation and service quality.
- Trained and mentored junior culinary staff in food safety and cooking techniques.
- Developed new recipes, enhancing menu offerings and customer satisfaction.
- Implemented inventory control procedures to minimize waste and optimize costs.
- Ensured compliance with health regulations through regular kitchen inspections.
- Streamlined food preparation processes, improving kitchen efficiency and output consistency.
- Managed special events catering, coordinating menus and staffing for successful execution.
Education
High School Diploma -
Jenkins High School
Savannah, GASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Operations management
- Shift scheduling
- Budget control
- Product management
Certification
Serve Safe Certified
Certified Culinary Professional
Timeline
Manager / Head Cook
D's Friendly Diner
01.2018 - Current
Main Cook
Millhouse
09.2012 - 07.2018
Certified Culinary Professional
Longhorn Steakhouse
02.2008 - 07.2012
High School Diploma -
Jenkins High School