John Williamson
Tallahassee
Summary
Seasoned Business Analyst offering five years of experience in IT projects. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
18
18
years of professional experience
Work History
Senior Information Technology Business Consultant
Florida Department Of Law Enforcement
05.2022 - Current
- Increase client satisfaction by implementing tailored solutions for their unique business needs.
- Implement data-driven decision-making processes to optimize resource allocation.
- Evaluate situations and delivered targeted solutions using various tools and resources.
- Collect, arrange, and input information into database system.
- Generate reports detailing findings and recommendations.
- Support software development projects by defining clear requirements and effectively communicating them to technical teams.
Criminal Justice Information Consultant II
Florida Department Of Law Enforcement
10.2020 - Current
- Administrative quality assurance duties for projects such as the Florida Incident Based Reporting System (FIBRS), The Florida CJIS Portal, Uniform Arrest Affidavit (UAA) and Criminal Justice Data Transparency (CJDT)
- Identifying, documenting and reporting defects found within the systems to developers
- Conducting Performance Testing and Functional Acceptance Testing on new systems to ensure all business rules are met in both, Test and Production Systems.
- Facilitating User Acceptance Testing for business's that will be using the Systems
- Assisting Developers with new product installations
- Creating and modifying test scenarios, test cases and test data based off of their respective use cases, user manuals and business rules
- Reviewing both internal and external documentation and providing feedback to Project Managers as well as customers
Criminal Justice Information Consultant I
Florida Department Of Law Enforcement
11.2019 - 09.2020
- Create and maintain the Requirments Tracability Matrix for multiple criminal justice projects.
- Reviewing both internal and external documentation and providing feedback to Project Managers as well as customers.
- Creating and modifying test scenarios and test cases based off of their respective use cases.
- Conducting performance testing and functional acceptance testing on new systems to ensure all business rules are met.
- Facilitating User Acceptance testing with the business's that will be using the new systems.
- Assiting developers with new installations.
- Clearly and efficiently communicating the wants and needs of the business's to the developers.
Criminal Justice Information Analyist II
Florida Department Of Law Enforcement
03.2017 - 11.2019
- Gathering and analyzing missing criminal justice information, belonging to individuals who have submitted background checks to FDLE, in attempts to purchase a firearm
- Utilizing both internal and external databases for gathering information
- Consistently communicate with Clerks of Court and State’s Attorney offices all over Florida regarding judicial information
- Participating in and contributing to special projects aimed to streamline the research process
- Exercise critical thinking skills to quickly solve any issues that may arise
Criminal Justice Customer Service Specialist
Florida Department Of Law Enforcement
03.2017 - 05.2017
- Gathering and analyzing missing criminal justice information, belonging to individuals who have submitted background checks to FDLE, in attempts to purchase a firearm
- Utilizing both internal and external databases for gathering information
- Consistently communicate with Clerks of Court and State’s Attorney offices all over Florida regarding judicial information
- Participating in and contributing to special projects aimed to streamline the research process
- Exercise critical thinking skills to quickly solve any issues that may arise
Senior Criminal Justice Information Technician
Florida Department Of Law Enforcement
01.2016 - 03.2017
- Used various criminal justice databases to gather confidential information regarding an individual's criminal history
- Communicated with various external agencies to insure all necessary information was obtained
- Updated criminal histories
- Answered phone calls from gun dealers in the state of Florida who were running background checks on potential customers.
- Accurately entered customer demographic information into our database
- Applied state and federal "disqualifiers" while evaluating an individual's criminal history record to determine the legality of the potential firearm purchase
Laborer
John Gandy Events
05.2015 - 01.2016
- Loaded and unloaded furniture from large box trucks
- Organized furniture for high-end events
- Performed routine maintenance on any damaged furniture after any given event
Bartender
On The Rocks
05.2015 - 01.2016
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Applied organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Team Leader
Titus Sports Academy
08.2009 - 05.2015
- Managed small teams of certified coaches with the ultimate goal of promoting a healthy lifestyle amongst elementary and middle school students within Leon and the surrounding counties.
- Carried out administrative duties such as securing permission slips from participating students and delegating tasks among team members.
- Insured general continuity amongst team members to ensure that our goals were achieved.
Laborer
Brian Markly Construction
04.2008 - 07.2008
- Learned diverse construction trades skills, including basic carpentry, painting and plastering.
- Managed loading and unloading of routine lumber shipments, maintaining organized and secure materials to minimize damage.
- Gathered and disposed of work site debris to remove safety hazards and boost team productivity.
Dishwasher
Rummie's Pizza
01.2007 - 03.2008
- Washed dishes and kept kitchen clean
Laborer
Mistletoe Plantation
04.2006 - 04.2007
- General plantation upkeep such as mowing, trimming bushes and cleaning dog kennels.
Education
High School Diploma - undefined
Lawton Chiles High School
Tallahassee, FL2009
Associate of Arts - undefined
Tallahassee Community College
Tallahassee, FLBachelor of Science - Criminology
Florida State University
Tallahassee, FL2016
Skills
- Strong knowledge and experience in the collection and analysis of data
- Trained and certified user of multiple criminal justice databases (Florida Incident Based Reporting System, Florida Arrest Affidavit, Computerized Criminal History, Department of Corrections, Comprehensive Case Information System, Eagent, Department of Juvenile Justice and others)
- Competent user of Microsoft Office
- Experience working with NIEM XML, Power BI, JIRA and Confluence
- Great communication and organization skills
- Have experience in administrative duties
- Work well in group setting but am readily able to make independent decisions
- Proficient in assessing needs of Customers
Timeline
Senior Information Technology Business Consultant
Florida Department Of Law Enforcement
05.2022 - Current
Criminal Justice Information Consultant II
Florida Department Of Law Enforcement
10.2020 - Current
Criminal Justice Information Consultant I
Florida Department Of Law Enforcement
11.2019 - 09.2020
Criminal Justice Information Analyist II
Florida Department Of Law Enforcement
03.2017 - 11.2019
Criminal Justice Customer Service Specialist
Florida Department Of Law Enforcement
03.2017 - 05.2017
Senior Criminal Justice Information Technician
Florida Department Of Law Enforcement
01.2016 - 03.2017
Laborer
John Gandy Events
05.2015 - 01.2016
Bartender
On The Rocks
05.2015 - 01.2016
Team Leader
Titus Sports Academy
08.2009 - 05.2015
Laborer
Brian Markly Construction
04.2008 - 07.2008
Dishwasher
Rummie's Pizza
01.2007 - 03.2008
Laborer
Mistletoe Plantation
04.2006 - 04.2007
High School Diploma - undefined
Lawton Chiles High School
Associate of Arts - undefined
Tallahassee Community College
Bachelor of Science - Criminology
Florida State University
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