John Willis
Turtle Lake,WI
Overview
21
21
years of professional experience
1
1
Certification
Work History
Fiber Optic Technician/Business Owner
Self Employed Services/ Freelance
Turtle Lake , WI
09.2003 - 01.2025
- Performed quality assurance testing on all installed cables to ensure proper performance.
- Attended customer sites to install, test and troubleshoot fiber optic cabling systems.
- Conducted preventive maintenance on existing fiber optics systems in accordance with industry standards.
- Measured signal strength of televisions, telephones and internet connections to verify adequate performance.
- Resolved any technical difficulties that arose during installation or maintenance processes.
- Identified potential problems in existing networks before they became an issue by performing thorough inspections.
- Installed, terminated and spliced optical fibers using fusion splicing techniques.
- Communicated with customers to access work areas and explain work.
- Provided technical support to customers who experienced issues with their fiber optic networks.
- Prepared detailed reports regarding the status of existing or new installations.
- Worked closely with project managers to determine scope of work and timeline requirements.
- Coordinated with contractors when necessary to ensure timely completion of projects.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Education
GED -
Elgin Community College
Elgin, IL10-1989
Skills
- Signal testing
- IP networking
- Network synchronization
- Ethernet networking
- Fiber optic safety
- Fiber optic cleaning
- Fiber optic routing
- Customer support
- Structured cabling
- Technical training
- Wireless communications
- Broadband networks
- Fusion splicing
- Network troubleshooting
Languages
Spanish
Professional
Certification
- Certified Network Cable Installer ( CNCI)
- FCC Guidelines ( Jones Certification Corse) Focus on Broadband Signal and Leakage
Timeline
Fiber Optic Technician/Business Owner
Self Employed Services/ Freelance
09.2003 - 01.2025
- Certified Network Cable Installer ( CNCI)
- FCC Guidelines ( Jones Certification Corse) Focus on Broadband Signal and Leakage
GED -
Elgin Community College