John Willis

Fiber Optic Technician/Business Owner

Self Employed Services/ Freelance

Turtle Lake , WI

09.2003 - 01.2025

Performed quality assurance testing on all installed cables to ensure proper performance.
Attended customer sites to install, test and troubleshoot fiber optic cabling systems.
Conducted preventive maintenance on existing fiber optics systems in accordance with industry standards.
Measured signal strength of televisions, telephones and internet connections to verify adequate performance.
Resolved any technical difficulties that arose during installation or maintenance processes.
Identified potential problems in existing networks before they became an issue by performing thorough inspections.
Installed, terminated and spliced optical fibers using fusion splicing techniques.
Communicated with customers to access work areas and explain work.
Provided technical support to customers who experienced issues with their fiber optic networks.
Prepared detailed reports regarding the status of existing or new installations.
Worked closely with project managers to determine scope of work and timeline requirements.
Coordinated with contractors when necessary to ensure timely completion of projects.
Assisted with customer requests and answered questions to improve satisfaction.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Exceeded customer satisfaction by finding creative solutions to problems.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Recognized by management for providing exceptional customer service.

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