John Wilson
Sierra Vista,AZ
Summary
Versatile IT professional with 6+ years working with DoD systems . Experienced in remote troubleshooting network devices, maintaining high security standards, demonstrating exceptional organization and time management skills. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Network Administrator
Apex Systems/G.D.I.T/Athena Technology Group
04.2023 - Current
- Rack and stack for Cisco network equipment, to include routers and switches,
- Monitor network equipment through use of Network Performance Monitors (Spectrum)
- Maintain DOD standards for network security through use of DISA’s STIGs on Cisco Nexus 9k switches.
- Coordinate with onsite support to implement additional virtualization storage devices and insure device connectivity.
- Install, configure, and maintain Cisco Nexus switches.
- Create network diagrams and port density list to illustrate network designs, layouts, and port descriptions of various sites.
- Provide technical support for customers in the DoD, to include configuration changes and troubleshooting.
- Plan and implemented upgrades to Cisco IOS.
- Install fiber and coax cabling.
- Ensure SFPs are seated, functioning. Replace SFP modules.
- Configure systems and hardware that use cryptographic algorithms and protocols to insure compliance with Federal standards.
- Ensure redundancy, reliability and increased throughput of network devices by implementing Port channels and vPC.
- Manage data backups and disaster recovery operations to comply with business continuity initiatives.
- Coordinate authorized service outages to insure the safe install of new network hardware and software.
IT Technician-Contractor
Net Inc.
07.2022 - 10.2022
- Answered, evaluated, and prioritized incoming telephone, voicemail, e-mail, and in person requests for assistance users experiencing technical problems.
- Assisted with the onboarding/outprocessing of employees through Okta. Provisioned/deprovisioned user accounts and application permissions.
- Assisted with data recovery, using backup systems or recovery tools.
- Performed manual/automatic backups as needed.
- Provided end user support for all LAN and WAN based applications as well as remote users.
- Performed duties/special projects as requested related to area of responsibility.
- Assisted with Cisco and Avaya phone system moves as added changes as well as troubleshooting.
- Ongoing proactive assessments of all LAN and WAN connectivity, hardware/software and telephony systems we support for our customers.
Client Systems Technician
US Air Force
10.2019 - 12.2021
- Assist the government in tracking, distributing, maintaining, and replacing over 4,000 IT assets.
- Report security incidents and executed corrective security procedures.
- Ensure compliance with technical data, instructions, and work standards.
- Resolve administrative and technical communication problems.
- Perform vulnerability patching, OS hardening, and minimized network based attack possibility
- Interact with and inform information system owners, information owners, information system security managers, subject matter experts, and chief information security officers to support security authorization activities.
- Aid, maintain, and continuously improve the security posture for information systems.
- Perform daily and long-term operational and strategic management of hardware and software
- Generate and distribute various reports, including compliance reports on current assets .
- Perform research on industry best practice and incorporate it with organizational practices.
- Establish and maintain hardware and software maintenance database.
Client Systems Technician
US Air Force
08.2018 - 09.2019
- Performed client level information technology support functions.
- Provided services to end users for operation, restoration, and configuration of information systems.
- Managed, supervised, and performed planning and implementation activities.
- Managed hardware and software.
- Performed configuration management to include add, moves,changes, and troubleshooting.
- Removed and replaced components and peripherals to restore system operation.
- Installed and configured software operating systems and applications.
- Coordinated and documented repairs.
- Led and audited international subsidiaries and operational processes to mitigate risks.
Skills
- Active Security Clearance
- Active Directory Administrator
- CompTIA Security (May 2027)
- Network monitoring
- Performance optimization
- Cisco CLI
- Cyber Security
- Windows Powershell
- DPAS
- Reimaging
- Customer Support
- STIGs
- Asset Management
- Microsoft 365 admin
- Network troubleshooting
Timeline
Network Administrator
Apex Systems/G.D.I.T/Athena Technology Group
04.2023 - Current
IT Technician-Contractor
Net Inc.
07.2022 - 10.2022
Client Systems Technician
US Air Force
10.2019 - 12.2021
Client Systems Technician
US Air Force
08.2018 - 09.2019