JOHN WOODEN
Dallas
Summary
Thorough Quality Assurance Specialist with 7 + years of experience and a proven knowledge of sensitive data handling, vendor and customer communications, staff training/development and new client onboarding.
Overview
7
7
years of professional experience
Work History
Quality Assurance Specialist
Netforce Global
08.2023 - Current
- Order entry any closure.
- Review orders placed by clients to ensure the correct documentation was provided.
- Provide customer service through email and phone while completing operational tasks.
- Speak with vendors and customers daily to resolve any issues with order processing.
- Meet with new prospects to demonstrate our system and products.
- Reach out to former prospects to bring them onboard as a new client.
- Daily reporting for overdue orders.
- Utilizing Salesforce to keep a log of all customer complaints and sales leads.
- Create new users for clients and vendors.
- Onboarding any new clients to the system while offering direct support.
- Speak with clients regarding outstanding balances.
Verifications Specialist
Cisive/Precheck
01.2022 - 08.2023
- Verify applicants previous employment and education
- Continuously communicate with the verification team regarding work and policy changes
- Communicate with leadership to verify any discrepancies
- Monitor multiple team inboxes for incoming emails regarding applicant information
- Process third party verifications and work with vendors for overseas verifications
- Provide backup on production reports
- Create new employment modules with corrected business/applicant information
- Consistently meet production goals and complete training with other departments
Restaurant Server
Outback Steakhouse
01.2021 - 01.2022
- Create an enjoyable restaurant atmosphere for all valued guests
- Collect payments and process sensitive card information in a timely and secure manner
- Complete daily operations to strict corporate standards in a high volume location
- Perform multiple cleaning procedures and various other corporate standards daily and in a timely fashion
- Assist with new employee training to maximize effectiveness of all new employees
Senior Verification Specialist/Client Services
Universal Background Screenings / People Facts
01.2018 - 01.2021
- Daily supervision for 8 person verification team
- Train all new team members of in house verification team
- Daily quality assurance checks performed on all team members
- Implement any new policy changes and assist with daily QoL changes
- Field all questions from team and upper management regarding clients
- Create and upkeep training documents for verification specialists
- Executing of 80 + outbound calls per day for verification services
- Log all inbound calls, tracking sensitive information
- Utilize Excel, Sharepoint, and Salesforce daily to better communicate and execute job functions
Education
High School -
Skiatook High School
Skiatook, OK05-2016
Skills
- Time management
- Critical thinking
- Team Management
- Sales presentations
- Auditing
- SalesForce
- Excel
- Performance monitoring
- Correction action planning
- Issue resolution
- Verbal and written communication
- File management
Timeline
Quality Assurance Specialist
Netforce Global
08.2023 - Current
Verifications Specialist
Cisive/Precheck
01.2022 - 08.2023
Restaurant Server
Outback Steakhouse
01.2021 - 01.2022
Senior Verification Specialist/Client Services
Universal Background Screenings / People Facts
01.2018 - 01.2021
High School -
Skiatook High School
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