John Ziyenge
Haslet,TX
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about Logistics and Supply chain practices and documentation requirements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Logistics Specialist-Account Specialist
Crane Worldwide Logistics
10.2018 - Current
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Researched issues and assessed inefficiencies within supply chain using internal shipping and routing software to devise solutions and improve performance.
- Built long-term relationships due to prompt and courteous service.
- Completed routine and complex account updates to resolve problems.
- Prepared timely rate estimates and strategic bid packages.
- Booked Air Shipments
- Routed Ground shipments via LTL and TL Carriers.
- Engaged internal and Eternal stakeholders to improve shipping processes.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Logistics Assistant-Account Specialist
Ups Supply Chains Solutions
05.2012 - 09.2018
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Generated, distributed and filed copies of all billing paperwork.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Documented received materials into Enterprise Transportation System.
- Generated documentation and information required for customer shipments.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Developed strategies to optimize utilization of available resources.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Kept deliveries in line with import and export laws to minimize delays.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Liaised with internal and external stakeholders to facilitate smooth operations.
Logistics Specialist
AT&T
04.2008 - 05.2012
- Researched issues and assessed inefficiencies within supply chain using ERP systems to devise solutions and improve performance.
- Prepared timely rate estimates and strategic bid packages.
- Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions.
- Tracked and managed transfer paperwork such as packing lists.
- Supervised compliance measures regarding domestic and international tariffs and customs regulations.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Issued timely and accurate responses to both internal and external inquiries.
- Worked with customers to integrate processes and correct issues.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Built long-term relationships due to prompt and courteous service.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
Customer Resolution Specialist
Hertz Car Rental
04.2000 - 03.2008
- Recorded details of conversations, complaints and actions taken in CRM.
- Completed retention-focused projects from scoping through execution.
- Collaborated with Sales teams to resolve customer complaints and drive customer experience.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and assessed customer's needs quickly and accurately.
- Defined loyalty offer strategy to maximize ROI while staying within budget constraints.
- Promptly responded to inquiries and requests from prospective customers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed and updated databases to handle customer data.
- Cross-trained and backed up other customer service managers.
Education
Bachelor of Arts - Political Science
The University of Texas At Arlington
Arlington, TXSkills
- Import/export requirements knowledge
- Shipment coordinating
- Freight Forwarding
- Shipping coordination
- Shipment Receiving
- Logistics Analysis
- Documentation skills
- SAP
- Transportation Planning
Timeline
Logistics Specialist-Account Specialist
Crane Worldwide Logistics
10.2018 - Current
Logistics Assistant-Account Specialist
Ups Supply Chains Solutions
05.2012 - 09.2018
Logistics Specialist
AT&T
04.2008 - 05.2012
Customer Resolution Specialist
Hertz Car Rental
04.2000 - 03.2008
Bachelor of Arts - Political Science
The University of Texas At Arlington
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