Johna Dwyer
Las Vegas,NV
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pet Hotel Associate
PetSmart
10.2022 - Current
- Served as a reliable point of contact for both new and returning clients, representing the company professionally while ensuring their needs were met promptly and effectively.
- Enhanced customer satisfaction by providing exceptional care and attention to pets during their stay at the hotel.
- Assisted with the design and implementation of special events like holiday parties or themed playdates for pets, boosting client engagement and satisfaction.
- Developed lasting relationships with clients through genuine empathy and attentiveness to their needs, leading to repeat business and referrals.
Server
Val's Steakhouse
07.2021 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Red Robin
03.2008 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
VoTech High School (SNVTC)
Las Vegas, NV01-1988
Skills
- Patience and tolerance
- Cleaning and sanitizing
- Animal care expertise
- Decision-making
- Initiative and proactivity
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Customer Service Specialist (CSS) - National Retail Federation.
Timeline
Pet Hotel Associate
PetSmart
10.2022 - Current
Server
Val's Steakhouse
07.2021 - 10.2021
Server
Red Robin
03.2008 - 07.2021
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Customer Service Specialist (CSS) - National Retail Federation.
High School Diploma -
VoTech High School (SNVTC)
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