John A. Griffin
Olympia,WA
Summary
Accomplished Senior Information Technology Specialist with a proven track record at the US Army, enhancing IT operations and network security. Expert in IT Infrastructure and Information Security, I streamlined processes, significantly improved system reliability, and mentored teams for peak performance. Skilled in technical troubleshooting and fostering effective communication, I deliver results that exceed expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Information Technology Specialist
US Army
02.2022 - Current
- Established effective communication channels between IT teams and end-users, promoting transparency in project status updates and issue resolution.
- Streamlined IT operations by implementing efficient processes and procedures, optimizing system performance.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Managed high levels of call flow and responded to technical support needs.
Senior Information Technology Specialist
US Army
01.2020 - 11.2021
- Served as a Circuit Controller Team Chief and the Local Network Enterprise Center (LNEC) NCOIC forward deployed to Union III, Iraq.
- Supervised operation of mission command system and the Technical Control Facility (TCF), providing network services to over 1,200 user.
- Manged contractual compliance for 18 Vectrus contractors and providing monthly surveillance and solutions to better support the South West Asia customers.
- Served as Network and System Administrator ensuring network security compliance that meets USARCENT G6 compliance standard.
- Supervised 8 Soldiers providing technical and tactical training to ensure proficiency and readiness of network management.
Information Technology Specialist
US Army
11.2017 - 11.2020
- Spearheaded initiatives to improve network reliability through proactive monitoring of server health indicators and prompt resolution of identified issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Improved customer satisfaction with effective troubleshooting and resolution of VoIP issues.
- Reduced downtime and increased reliability through proactive maintenance of VoIP systems.
- Served as Team Chief, mentoring five Soldiers providing technical and tactical training to ensure proficiency on Army signal equipment.
- Provided technical and tactical support as an Information Technology Specialist, cross-training over 60 Soldiers to increase efficiency and readiness of network services.
- Maintained accountability and operations of signal equipment and accessories valued at approximately $1 million with no loses.
Education
Bachelor of Science - Information Technology
Grand Canyon University
Phoenix, AZ05.2025
High School Diploma -
Mount Carmel High School
Saipan, MP05.2011
Skills
- IT Infrastructure
- IT Governance
- System Administration
- Information Security
- Remote Support
- Desktop support
- Ticket management
- Software Installation
- Technical Troubleshooting
- Issue Troubleshooting
- Network configuration
- LAN/WAN
- Help Desk Support
Certification
- Comptia Security +
- Top Secret Clearance
Timeline
Senior Information Technology Specialist
US Army
02.2022 - Current
Senior Information Technology Specialist
US Army
01.2020 - 11.2021
Information Technology Specialist
US Army
11.2017 - 11.2020
Bachelor of Science - Information Technology
Grand Canyon University
High School Diploma -
Mount Carmel High School