Abshir Hassan
Data Center Consultant
Laurel
Summary
Experienced Senior Information Technology Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Data Center operational, troubleshooting, racking, stacking, etc.
Information Technology professional with strong focus on delivering reliable and efficient technical support. Skilled in troubleshooting hardware and software issues, managing network configurations, and providing user training. Valued team player known for adaptability and consistent performance under changing conditions. Proven ability to enhance system performance and support operational success.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Information Technology Specialist
Federal Reserve Board Data Center
06.2016 - Current
- Troubleshoot servers, switches, client systems, cable patch panels, and install operating systems
- Deliver excellence in customer service through situational analysis and timely resolve of escalating problems by installing/replacing network cards, hard drives, memory DIMMs, server reboots, etc
- Create, update, and track customers’ problems using the Helpdesk ticketing system
- Racking/Stacking servers, Installing fiber and copper cables
- Updating Data Center equipment using Nlyte and SharePoint
- Monitor the environmental conditions of a data center to ensure they are optimum for servers, routers, and other devices
- Monitor the ticket queue for incoming tickets
- Update and ensure tickets are complete and accurate
- Perform system repairs and update software/operating systems
- Calibrate and monitor data center servers to ensure efficient performance
- Collaborate with IT handlers, sales, and data center managers to develop an action plan for improved operations
- Conduct inspections on power and cooling systems to ensure they are operational and efficient
- Organize the floor space that harbors data center equipment to allow for easy accessibility
- Resolve operational, infrastructure, or hardware incidents in a data center
- Developed custom software solutions to address unique business challenges, driving innovation across the organization.
- Identified opportunities to leverage emerging technologies in order to drive digital transformation efforts that enhanced productivity throughout the enterprise.
- Modernized legacy systems through seamless migrations to cloud-based platforms, improving scalability and costeffectiveness.
- Increased operational efficiency through automation of manual tasks, freeing up resources for strategic initiatives.
- Configured hardware, devices, and software to set up work stations for employees.
Network Operations Center Engineer
Neovera
10.2010 - Current
- Performed writing procedures, implementation, installation, maintenance, racking servers, and monitoring multi-client environments with more than 800 hosts with roughly 7500 services
- Performed proactive monitoring, testing, and analysis of internal and external production, development, and disaster-recovery environments for clients utilizing Nagios Core, Nagios XI, Cacti, and other remote SNMP protocol-based Tools as well as various remote-connection methods, including RDP, SSH, and Cisco VPN
- In-depth knowledge of Nagios Core, Nagios XI, Cacti, Jira, Symantec NetBackup, VPN, AD, Backups, VMware, and TCP/IP
- Perform security research and analysis for all client computing systems and the network infrastructure
- Monitored live systems to discover real-time threats using Alien Vault and WatchGuard
- Conduct physical remote hand requests for clients and users
- Helped create and administer backup policies for full, incremental, and offsite backups for internal infrastructure and client hosts on tape libraries and SANs with Symantec NetBackup
- Installed server racks, cable ladders and runways, power distribution units, and other equipment to construct and maintain datacenter cages
- Assisted in implementing and maintaining a central inventory of data center cage equipment using a Linux SaaS application named Rack Monkey
- Performed full-scale physical server cage/rack audits on internal and client data center infrastructure
- Audits were to ensure all data center standards and safety requirements were met
- Set up equipment for employee use, ensuring proper installation of cables and operating systems and installing the appropriate software
- Create, update, and track customer’s problems using Jira
- Monitor the ticket queue for incoming tickets
- Update and ensure tickets are complete and accurate
- Performed first and second-level hardware/software problem analysis, identification, and resolution; executed documentation, escalation, and notification procedures
- Provided remote hands solutions for senior-level engineers, vendors, and clients
- Maintained and updated an internal knowledge base with operations procedures, technical tutorials, and client/host-specific documentation
- Cabled and mapped data center cages with fiber optic and CAT5e/6 cables
- This includes to and from servers, routers, switches, patch panels, load balancers, and firewalls
- Performed full-scale physical server cage/rack audits on internal and client data center infrastructure
- Audits were to ensure all data center standards and safety requirements were met
Security Operations Center Analyst
Neovera
10.2015 - 06.2016
- Performed proactive monitoring, testing, and analysis of internal and external production environments for clients utilizing security monitoring such as WatchGuard, Alien Vault, Sophos, Source Fire, Nagios XI, Jira, etc
- Monitor customers’ networks, including SIEM, IDS, IPS, Firewall, Windows/Linux servers, routers, switches, etc
- Investigate intrusion attempts and perform an in-depth analysis of exploits
- Understand cyber-attack methods such as SQL Injection, user-agent, OpenSSL Heartbeat, .etc
- Document, communicate, collaborate, and transition incident details to other SOC members
- IDS, signature-based IDS events, and full packet capture (PCAP) data
- Analyze a variety of network and host-based security appliance logs (Firewalls, NIDS, HIDS, Sys Logs, etc.) to determine the correct remediation actions and escalation paths for each incident
- Monitor analytics, events, and alerts to identify threats through host, network, and event aggregation systems (e.g., Security information and event management (SIEM)
- Will actively participate in researching trends and current countermeasures for cyber security vulnerabilities, exploits, and other malicious activity
- Independently follow procedures to contain, analyze, and eradicate malicious activity
- Provide information regarding intrusion events, security incidents, and other threat indications and warning information to the client
- Assist with the development of processes and procedures to improve incident response times, analysis of the incident, and overall SOC functions
- Analyze security logs to detect unauthorized access
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Enhanced customer engagement by analyzing behavior patterns and suggesting targeted marketing strategies.
Education
Applied Information Technology -
University of Baltimore
Baltimore, MarylandSkills
Data center operations
Managing cabling infrastructure
ServiceNow platform proficiency
Technology vendor oversight
Windows
Linux
Network
Certification
CDCMP
Timeline
Senior Information Technology Specialist
Federal Reserve Board Data Center
06.2016 - Current
Security Operations Center Analyst
Neovera
10.2015 - 06.2016
Network Operations Center Engineer
Neovera
10.2010 - Current
Applied Information Technology -
University of Baltimore
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