Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samuel Boyee

Killeen,TX

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.


Detail-oriented IT/Cybersecurity Professional with experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 1 and 2 support knowledge.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Senior Information Technology Specialist

US Army
10.2023 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Generated reports to track performance and analyze trends.
  • Installed and configured operating systems and applications.

Information Technology Team Chief

US Army
10.2022 - 09.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Senior Information Technology Specialist

US Army
09.2022 - 10.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.

Education

Bachelor of Science - Cybersecurity Technology

University Of Maryland Global Campus
Adelphi, MD
11.2022

Associate of Arts - General Studies

Central Texas College
Killeen, TX
12.2022

No Degree - Information Technology - 25B

421st Regional Training Institute
Las Vegas, NV
07.2022

Skills

  • Cybersecurity
  • Threat and Vulnerability Management
  • Security Operations
  • Governance, Risk Management, and Compliance (GRC)
  • Information Security
  • Data Recovery
  • User Support
  • Network Diagnostics
  • Service Support

Certification

  • Certified CompTIA Advanced Security Practitioner (CASP+), CompTIA - May 03, 2023
  • Certified Security+ ce, CompTIA - March 03, 2023

Timeline

Senior Information Technology Specialist

US Army
10.2023 - Current

Information Technology Team Chief

US Army
10.2022 - 09.2023

Senior Information Technology Specialist

US Army
09.2022 - 10.2022

Bachelor of Science - Cybersecurity Technology

University Of Maryland Global Campus

Associate of Arts - General Studies

Central Texas College

No Degree - Information Technology - 25B

421st Regional Training Institute

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Samuel Boyee