Johnae Carrington
Fayetteville,US
Summary
Seeking a position in a challenging, rewarding and fast paced environment. Experienced customer service professional who excels at relationship building. Detailed-oriented customer service professional with 8 years of experience. Exceptionally skilled in exceeding sales objectives and caring for customers.
Experienced with patient intake and appointment scheduling. Utilizes communication skills to enhance patient satisfaction and streamline administrative tasks. Track record of maintaining accurate patient records and coordinating with medical staff effectively.
Overview
10
10
years of professional experience
Work History
Server
Walk-On's Sports Bistreaux
03.2022 - Current
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service.
- Managed orders and accompanying financial transactions using digital Point of scale system.
- Consistently achieved above 18% charge tip percentage.
Patient Service Representative
Aramark
09.2023 - 09.2024
- Assisted patient during meal periods.
- Learned different types of diets such as Cardiac diets & NPO.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Take food orders for patients & deliver their breakfast, lunch & and dinner.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
Customer Service Representative
Foundever
02.2023 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reviewed customers accounts and made necessary changes.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Shift Leader
Tropical Smoothie Cafe
01.2019 - 08.2021
- Provided on-the-job training and delegated daily tasks and responsibilities to new employees.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Ensured that machines were properly set up.
- Assisted with a variety of financial tasks, including cash handling and deposit preparation.
- Served multiple customers simultaneously in a stressful environment.
- Evaluated customer needs and feedback to drive product and service improvements.
Server Manager
Newk's Eatery
06.2015 - 10.2018
- Delivered outstanding customer service by serving food and drinks to over 50+ guest.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Accepted customer payments and made change when necessary.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Education
High School -
Westover High School
Fayetteville, NC01.2016
Skills
- Memorization
- Exceptional Customer Service
- Hospitality service expertise
- Sales expertise
- Time Management
- Positive Attitude
- Food Handling
- Tableside etiquette
- Shift Management
- POS System
- Strong work ethic
Timeline
Patient Service Representative
Aramark
09.2023 - 09.2024
Customer Service Representative
Foundever
02.2023 - 07.2023
Server
Walk-On's Sports Bistreaux
03.2022 - Current
Shift Leader
Tropical Smoothie Cafe
01.2019 - 08.2021
Server Manager
Newk's Eatery
06.2015 - 10.2018
High School -
Westover High School
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