Johnae LaSalle
Lake Charles,LA
Summary
Versatile and dedicated, with a proven track record at Kids World Academy, I excel in childcare and salon maintenance, blending empathy with organizational prowess. My commitment to customer service excellence and safety regulations has consistently enhanced client satisfaction and operational efficiency, achieving a notable increase in positive feedback.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Childcare Provider
Kids World Academy
Lake Charles, LA
06.2024 - 11.2024
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
- Provided emotional support and guidance to children during difficult times.
Cosmetologist Assistant
T’s Haire Extraordinaire
Lake Charles, LA
01.2024 - 05.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Custodian
Brookdale Retirement Home
Lake Charles, LA
12.2023 - 01.2024
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
Cashier
Albertsons
Lake Charles, LA
08.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
Men’s Warehouse
Lake Charles, LA
05.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Bell Desk Attendant
Golden Nugget Hotel & Casino
Lake Charles, LA
01.2022 - 04.2022
- Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
- Contributed to positive team dynamics by assisting colleagues with tasks when necessary, fostering a collaborative work environment.
- Increased efficiency by monitoring inventory levels of supplies used at the front desk regularly.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Resolved guest issues promptly and professionally, ensuring positive feedback and return visits.
- Maintained a clean and organized front desk area for optimal guest interaction.
- Facilitated smooth communication between departments to address guest needs effectively.
- Established relationships with guests to grow and retain client base.
Lead Linen Attendant
Golden Nugget Casino
Lake Charles, LA
08.2021 - 12.2021
- Expedited room turnover times by consistently meeting deadlines for delivering fresh linens to housekeeping staff.
- Responded quickly to emergency linen requests, ensuring guest comfort and minimal disruption to hotel operations.
- Assisted in training new linen attendants on best practices for sorting, washing, drying, folding, and storing items efficiently.
- Streamlined laundry operations by effectively organizing, folding, and storing linens.
- Minimized damage rates by carefully inspecting linens before processing them for stains or tears that required repair or replacement.
Education
Lake Charles College Prep
Lake Charles, LA06.2020
Skills
- Patience and empathy
- Child supervision
- CPR training
- Childcare
- Problem-solving
- Multitasking
- Caring and responsible
- Organizational skills
- Conflict resolution
- Excellent communication
- Calendaring and scheduling
- Planning and leading activities
- Documentation and reporting
- Microsoft office
- Cleaning and sanitizing
- Cash handling
- Customer service excellence
- Professionalism and courtesy
- Salon maintenance skills
- Health and safety regulations
- Appointment scheduling
- Upselling haircare products
- Daily schedule creation
Accomplishments
- Assisted Salon Product Line
- Hired as a helper at Kids World Academy and became a Teacher
Certification
CPR Certified
Timeline
Childcare Provider
Kids World Academy
06.2024 - 11.2024
Cosmetologist Assistant
T’s Haire Extraordinaire
01.2024 - 05.2024
Custodian
Brookdale Retirement Home
12.2023 - 01.2024
Cashier
Albertsons
08.2022 - 12.2022
Sales Associate
Men’s Warehouse
05.2022 - 08.2022
Bell Desk Attendant
Golden Nugget Hotel & Casino
01.2022 - 04.2022
Lead Linen Attendant
Golden Nugget Casino
08.2021 - 12.2021
Lake Charles College Prep