JOHNAE LOVE
Killeen,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Outstanding worker, with active listening and multitasking abilities to maintain confidentiality of sensitive information entered into the system, while organizing files according to established procedures for easy retrieval later on.
Sales professional prepared for supervisory role in sales operations. Extensive experience in optimizing sales processes and fostering high-performing teams. Reliable and adaptable with strong skills in data analysis and communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
(on Call ) Data Entry Manager (Family Owned)
Loves Auto Repair
Decatur , AL
09.2010 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced efficiency in Sales, payroll processing, and consistently ensuring timely and accurate employee payments.
- Maintained thorough documentation of departmental processes, enabling efficient knowledge transfer when needed.
Data Entry Specialist
Express Employment Professionals
Austin , TX
01.2023 - 11.2024
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Maintained documentation on all processes related to SAP Portal development, configuration and administration.
- Worked to build relationships with customers and built potential for additional sales.
Inventory Specialist/Forklift Operator/Data Entry Clerk
Gxo Logistics
Huntsville, AL
03.2020 - 07.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
Lighting Specialist/Merchandiser
Apollo Retail Merchandiser
Tampa, FL
07.2016 - 06.2019
- Devised lighting concepts and planned lighting layouts for visual appeal. Printed labels and tags for for-sale merchandise, while assisting in gathering and moving materials and equipment for assigned displays.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Developed strong relationships with clients through excellent customer service and regular followups.
Education
Bachelor of Science - Logistics And Materials Management
Central Texas College
Killeen, TX05-2028
Medical Assistant Diploma - Huntsville
Virginia College
05-2018
Skills
- Fast learner
- Active Listening
- Communication Skills
- Time Management
- Ability to Multitask
- Computer Skills
- Sales strategies
- Persuasion techniques
- Networking
Accomplishments
- Central Texas college 2024-continued
References
REFERENCES Meleah Jackson 256.924.2729 Regina Mitchell Real Estate meleah@reginamitchellrealestate.com
Certifications
- Forklift certification
- CPR
- Contracting
Education and Training
- Logistics Supply Chain Management
- Medical Assistant
Affiliations
- APICS – Association for Supply Chain Management
- Association of Information Technology Professionals
- Association for Computing Machinery
Certification
- Certified forklift operator , GXO Logistics - 3years
- Certified in CPR Medical Assistant , Family Medical Heart Center - 3years
- CPPM - Certified Professional Purchasing Manager
Timeline
Data Entry Specialist
Express Employment Professionals
01.2023 - 11.2024
Inventory Specialist/Forklift Operator/Data Entry Clerk
Gxo Logistics
03.2020 - 07.2023
Lighting Specialist/Merchandiser
Apollo Retail Merchandiser
07.2016 - 06.2019
(on Call ) Data Entry Manager (Family Owned)
Loves Auto Repair
09.2010 - Current
Medical Assistant Diploma - Huntsville
Virginia College
Bachelor of Science - Logistics And Materials Management
Central Texas College