Johnasia Prince
Charlotte,NC
Summary
Seasoned in enhancing customer experiences and streamlining pharmacy operations, my tenure at Centene and Walgreens showcases a robust blend of complaint handling and prescription filling. Leveraging de-escalation techniques and drug inventory control, I've significantly improved service delivery, demonstrating a unique mix of technical proficiency and interpersonal acumen.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Provider Customer Service Representative
Centene
2024.02 - Current
- Trained staff on operating procedures and company services.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Certified Pharmacy Technician
Walgreens
2023.12 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Cashier
Harris Teeter
2016.04 - 2024.05
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Medication Adherence Clinician
Adhere Health
2023.06 - 2023.12
- Established appropriate course of treatment and implemented interventions.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
Certified Pharmacy Technician
Harris Teeter Pharmacy
2020.12 - 2023.05
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Deli Clerk
Harris Teeter
2018.06 - 2020.12
- Greeted customers at counter to fulfill requests and answer questions.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Bachelor Of Science - Chemistry
Winston-Salem State University
Winston-salem, NC05.2022
Skills
- De-Escalation Techniques
- Complaint Handling
- Call center experience
- Order Processing
- Call Documentation
- Customer Service
- Team building
- Prescription Filling
- Drug Inventory Control
- Medication dispensing and immunizations
- Multitasking Abilities
- Basic Math
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Provider Customer Service Representative
Centene
2024.02 - Current
Certified Pharmacy Technician
Walgreens
2023.12 - Current
Medication Adherence Clinician
Adhere Health
2023.06 - 2023.12
Certified Pharmacy Technician
Harris Teeter Pharmacy
2020.12 - 2023.05
Deli Clerk
Harris Teeter
2018.06 - 2020.12
Cashier
Harris Teeter
2016.04 - 2024.05
Bachelor Of Science - Chemistry
Winston-Salem State University
- CPhT - Certified Pharmacy Technician
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