Shaneeka Lindsay

Driven to elevate customer satisfaction, my tenure at Blue Cross NC showcased my ability to adeptly handle high call volumes and complex complaints, leveraging my call center experience and de-escalation techniques. I excelled in reducing resolution times by conducting thorough research, a testament to my policy understanding and commitment to service excellence. My current role ( P.I.T. Provider inventory Team member) consists of reviewing and reducing inventory by ensuring claims, medical records and appeals are received and routed correctly. Title also includes follow-ups to provider offices, hospital with outcome review of claims.