Rosemary Diaz
Phoenix,AZ
Summary
Professional with strong background in customer service within healthcare sector. Capable of resolving complex issues with effective communication and problem-solving skills. Known for fostering team collaboration and flexibility in dynamic environments. Possesses key skills in conflict resolution, empathetic listening, and data management, consistently driving positive outcomes.
Overview
32
32
years of professional experience
Work History
Provider Customer Service Representative
United Healthcare Group
Phoenix, AZ
06.1998 - 08.2025
- Delivered exceptional customer service by resolving inquiries and concerns efficiently.
- Managed complex claims inquiries, ensuring accurate information was communicated to members.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Prioritized tasks effectively during peak call periods, ensuring optimal productivity without compromising service quality.
Data Entry Clerk
Bank of America
Phoenix, AZ
03.1996 - 04.1998
- Processed high volumes of data entries ensuring accuracy and completeness.
- Completed data entry tasks with accuracy and efficiency.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
Customer Service Representative
United States Post Office
Phoenix, AZ
02.1994 - 01.1996
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Phoenix Union High School
Phoenix, AZSkills
- Call center experience
- Complaint handling
- Typing speed
- Remote work capabilities
- Live chat support
- Customer service
- Problem-solving skills
- Multitasking
Timeline
Provider Customer Service Representative
United Healthcare Group
06.1998 - 08.2025
Data Entry Clerk
Bank of America
03.1996 - 04.1998
Customer Service Representative
United States Post Office
02.1994 - 01.1996
High School Diploma -
Phoenix Union High School