Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Johnasia Williams

Augusta,GA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Foundever
05.2023 - 12.2023
  • Manage large amounts of incoming calls
  • Greeted customers and identified their needs.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Created detailed reports on customer service activities.
  • Addressed inquiries, resolved customer issues, and managed customer relations.

Assistant Teacher

Childcare Network
Augusta, GA
05.2022 - 08.2022
  • Helped maintain a safe and orderly learning environment.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Attended faculty meetings as requested by the lead teacher.
  • Organized instructional materials, bulletin boards, displays, and demonstrations.
  • Used videos, lectures and moderated discussions to engage students during class.
  • Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.

Cashier/Customer Service

Walmart
Augusta, GA
04.2022 - 04.2022
  • Cashier
  • Greeting Customers , Making Sure Customer Leave With A Smile On They Face
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Customer Service Representative

Teleperformance
Augusta, GA
12.2020 - 03.2021
  • Call Center Representative , Made Sales With AT&T , Set Up Phone Accounts
  • Mentored junior team members and managed employee relationships.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Answered inbound calls, chats and emails to facilitate customer service.

CSR - Customer Service Representative

Family Dollar
Augusta, GA
04.2020 - 06.2020
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Excelled in exceeding daily credit card application goals.
  • Followed up with customers to ensure their satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Education

High School Diploma -

Penn Foster
Scranton, PA
02-2023

Skills

  • Customer Support
  • Inbound and Outbound Calling
  • Team Collaboration
  • Guest Services
  • Software Troubleshooting
  • Customer Complaint Resolution
  • Stock Replenishment
  • Customer Service
  • Sales Closing

Certification

CPR/First Aid, 05/01/22, Present

Personal Information

Relocation: Anywhere

Timeline

Customer Service Associate

Foundever
05.2023 - 12.2023

Assistant Teacher

Childcare Network
05.2022 - 08.2022

Cashier/Customer Service

Walmart
04.2022 - 04.2022

Customer Service Representative

Teleperformance
12.2020 - 03.2021

CSR - Customer Service Representative

Family Dollar
04.2020 - 06.2020

High School Diploma -

Penn Foster

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Johnasia Williams