Johnathan Carter
Dallas
Summary
Results-oriented Operations Executive with extensive leadership experience in commercial construction. Led operational transformation and technology adoption across multiple projects, enhancing execution and client satisfaction. Fostered executive relationships with major retailers, driving improvements in reporting accuracy and team communication.
Overview
8
8
years of professional experience
Work History
CEO
USA Renovations
Dallas–Fort Worth
01.2023 - Current
- Lead all company operations for a national specialty subcontracting business generating approximately $4M–$7M in annual revenue.
- Direct operational execution across 20–30 active commercial construction projects simultaneously throughout the continental United States.
- Oversaw operational functions including finance, accounting, payroll, benefits administration, legal coordination, workforce management, field operations, procurement, fleet operations, compliance, and technology initiatives to ensure streamlined operations.
- Led process improvement initiatives enhancing scalability, operational visibility, accountability, and technology adoption across the organization.
- Managed leadership, staffing strategy, hiring, onboarding, performance management, and employee terminations across office and field operations, supporting workforce of up to 80 employees during peak seasons.
- Maintain executive-level client relationships with major national retailers including Walmart, HEB, and Petco.
- Participate in client negotiations, pricing discussions, contract execution, project strategy meetings, and operational planning sessions.
- Oversee project scheduling, labor forecasting, budgeting, subcontractor management, job costing visibility, and field escalation management.
- Supported organizational growth initiatives through implementation of integrated operational systems designed to reduce manual processes, improve reporting accuracy, and streamline communication between departments.
COO
USA Renovations
Dallas–Fort Worth
07.2022 - 02.2023
- Coordinated cross-functional collaboration among project management, field operations, payroll, accounting, fleet, procurement, and executive leadership to streamline operations.
- Led field and office operational alignment initiatives to improve communication, accountability, and project execution consistency.
- Managed operational planning, workforce allocation, and scheduling coordination to enhance project execution workflows.
- Standardized organizational processes and improved operational infrastructure to support company growth.
- Directed day-to-day operational execution for nationwide commercial construction operations.
VP of Operations
USA Renovations
Dallas–Fort Worth
07.2021 - 07.2022
- Oversaw operational performance across multiple active commercial construction projects nationwide.
- Managed operational workflows encompassing scheduling, labor forecasting, payroll approvals, onboarding, procurement, compliance tracking, and project coordination to optimize project execution.
- Collaborated with executive leadership to improve operational scalability and standardize business processes.
- Participated in strategic planning and implementation of operational systems enhancing reporting visibility and streamlining process efficiency.
- Supervised office and field personnel, supporting performance management and driving workforce development initiatives.
Division Manager / Senior Project Manager
USA Renovations
Dallas–Fort Worth
06.2020 - 07.2021
- Managed large-scale commercial construction projects for major national retail clients across multiple states.
- Oversaw $1.85M in annual project volume, managing up to 40 field employees to ensure timely and successful project execution.
- Directed project schedules, subcontractor coordination, labor planning, budgeting, field execution, client communication, and project closeout activities.
- Presented project logistics and execution plans to clients prior to mobilization and maintained communication throughout project execution.
- Supported project financial performance through job costing oversight, production tracking, labor management, and operational forecasting.
- Managed client relationships, facilitating project pricing negotiations and scope discussions to align client expectations with project deliverables.
- Conducted jobsite visits to ensure project quality, client satisfaction, safety compliance, and adherence to schedule.
- Generated approximately $1.149M in polished concrete project sales during 2021 through business development and client relationship management initiatives.
Project Manager
USA Renovations
Dallas–Fort Worth
05.2019 - 06.2020
- Coordinated commercial construction projects across multiple locations and jurisdictions, ensuring adherence to timelines and regulatory standards.
- Managed project documentation, scheduling, subcontractor communication, and compliance requirements to facilitate smooth project operations.
- Assisted with budgeting, labor coordination, and procurement activities, enhancing client communication to support project execution.
- Supported successful execution of projects ranging from approximately $30K–$50K in value.
Assistant Project Manager
USA Renovations
Dallas–Fort Worth
11.2018 - 05.2019
- Collaborated with project teams to ensure timely and efficient execution of national commercial construction projects.
- Facilitated field coordination, tracked compliance, managed procurement activities, and reported project status to maintain project alignment.
- Coordinated scheduling, managed documents, communicated with subcontractors, and administered project operations to ensure smooth workflow.
Education
Associate of Applied Science -
Collin College
Plano, TX05-2021
Skills
- Executive Leadership
- Business Development & Strategic Growth
- Client Relationship Management
- Operational Transformation
- Construction Operations Leadership
- Change Management
- Process Improvement & Standardization
- Project Lifecycle Management
- SaaS & Technology Enablement
- Enterprise Software Adoption
- Procore Administration & Implementation
- Professional Services & Client Solutions
- Cross-Functional Team Leadership
- Customer Success & User Adoption
- Budgeting & Job Costing
- Workforce & Labor Management
- KPI Development & Reporting
- Strategic Planning & Execution
- Stakeholder Communication & Presentations
- Systems Integration & Workflow Automation
- CRM & Operational Systems
- Data Privacy Compliance
- Microsoft 365 Administration
- SharePoint
- Microsoft Teams
- QuickBooks Online
- Pipedrive CRM
- Asana
- Mobile Device Strategy
- HRIS Platforms
- CRM Platforms
- Device Management & Data Protection
- Intune MDM
- Adobe Acrobat & Adobe Sign
- Fleet Management Solutions
- Workforce Optimization
- Talent Acquisition Strategy
- Construction Technology Consulting
- Remote Workforce Solutions
- Strategic visioning
- Policies and procedures
- Strategic vision
- Operational Governance
Accomplishments
- Led full implementation and company-wide adoption of Procore as the organization’s primary project management platform, transitioning the business away from spreadsheet-based project management workflows.
- Independently configured Procore workflows, onboarded users, trained employees, managed platform adoption, and supported operational integration across project teams.
- Implemented an integrated technology stack designed to improve communication between operational systems, reduce duplicate data entry, and minimize manual processes and human error.
- Introduced Microsoft 365 across the organization to improve file organization, collaboration, device management, and protection of company intellectual property.
- Implemented Intune MDM solutions to support device management, security, and operational standardization.
- Modernized recruiting and onboarding operations by implementing an Applicant Tracking System (ATS) and launching an online careers portal.
- Implemented CRM solutions including Pipedrive to improve customer relationship management and transition operational tracking away from spreadsheets.
- Introduced AI-enabled GPS and telematics systems to improve fleet safety, accountability, supervision, and operational visibility.
- Implemented expense management and AP automation tools to reduce bookkeeping labor requirements and improve financial workflow efficiency.
- Participated in multiple insurance carrier and Department of Labor audits.
- Reduced a Department of Labor audit exposure from approximately $99K to $59K by identifying calculation and formula errors within operational payroll spreadsheets.
- Successfully sourced and executed two commercial office lease agreements supporting company operations.
- Managed and developed operational teams with up to 12 direct reports while overseeing multi-department business functions.
- Generated approximately $1.149M in polished concrete sales during 2021.
- Generated approximately $1.5M in polished concrete sales during 2022.
- Generated approximately $1.8M in polished concrete sales during 2023 by developing and onboarding a new relationship with Dollar Tree.
- Generated approximately $3M in final cleaning project sales with Walmart during 2023 while simultaneously serving as CEO.
- Generated approximately $1.74M in final cleaning project sales during 2025 supporting Walmart and Harris Teeter operations.
Additional Information
Extensive experience supporting commercial construction operations across the continental United States., Experienced leading operational transformation initiatives within high-growth, fast-paced specialty contracting environments., Proven ability to bridge field operations, executive leadership, technology systems, and client-facing operations., Strong background in operational problem solving, systems implementation, workflow optimization, and organizational process improvement., Demonstrated success driving both operational execution and business development growth initiatives., Experienced presenting operational plans, logistics strategies, and technology solutions to clients, stakeholders, and internal teams., Available for travel as required.
Corporate Saas Style Resume Positioning
Senior Manager | Professional Services | Construction Technology | Client Solutions | Operations Transformation, Construction Technology & Operations Leader | Procore Implementation | Professional Services | Client Solutions | Operational Transformation | Commercial Construction, For SaaS and Professional Services opportunities, position experience around:, Technology adoption and implementation, Enterprise client engagement, Operational consulting, Workflow optimization, Cross-functional leadership, Change management, Customer enablement, Strategic growth initiatives, Systems integration, Process transformation, Avoid overly field-oriented language or highly tactical construction terminology unless directly relevant to customer operations., Focus on communicating:, leadership scale, client-facing experience, operational consulting mindset, software adoption expertise, business process improvement, organizational transformation, measurable business impact, Real-world operational credibility within commercial construction, Hands-on Procore implementation and adoption experience, Ability to communicate with both executive leadership and field operations teams, Experience leading operational change initiatives, Demonstrated technology enablement and systems integration experience, Proven revenue generation and client relationship management success, Ability to understand operational pain points from direct industry experience
Technology And Platforms
- Procore
- QuickBooks Online
- Microsoft 365
- Intune MDM
- SharePoint
- Microsoft Teams
- Adobe Acrobat & Adobe Sign
- Asana
- Pipedrive CRM
- GPS & Telematics Systems
- Timekeeping & Workforce Management Software
- HRIS Platforms
- CRM Platforms
- MobiClocks
- Operational Workflow Automation
- Cloud-Based Collaboration Platforms
Timeline
CEO
USA Renovations
01.2023 - Current
COO
USA Renovations
07.2022 - 02.2023
VP of Operations
USA Renovations
07.2021 - 07.2022
Division Manager / Senior Project Manager
USA Renovations
06.2020 - 07.2021
Project Manager
USA Renovations
05.2019 - 06.2020
Assistant Project Manager
USA Renovations
11.2018 - 05.2019
Associate of Applied Science -
Collin College