Johnathan Covello
Fresh Meadows,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Technical Specialist
Steven Rivera
07.2022 - 11.2023
- Troubleshoot and repair Apple devices that are damaged or broken.
- Ran diagnostics and resolve any issues that the customer has dealt with.
- Expert in product knowledge.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
Corporate Trainer
Executive Enterprise
05.2021 - 08.2021
- Door-to-door salesmen with maintaining high sales every week.
- Expert in product knowledge, sales, and customer service.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Delivered impactful presentations at industry conferences, raising brand awareness while sharing best practices with peers.
- Evaluated team performance and provided actionable feedback for improvement, leading to higher overall success rates.
Education
No Degree - Electrical Engineering
New York Institute of Technology
Broadway, NY02.2024
High School Diploma -
St. Mary's High School
Manhasset, NY05.2019
Skills
- Customer Service
- Responsible Teamwork
- Leadership
- Teambuilding
- Supervision Flexible & Adaptable
- Critical thinking
Accomplishments
- Achieved high results by completing customers' appointment with accuracy and efficiency at Apple.
- Achieving a perfect Net Promoter Score across every customer in a month at.
- Competed four closed sales in a single day at Executive Enterprise.
- Maintaining high sales and being promoted in 3 months.
- Build and maintained a team.
Timeline
Technical Specialist
Steven Rivera
07.2022 - 11.2023
Corporate Trainer
Executive Enterprise
05.2021 - 08.2021
No Degree - Electrical Engineering
New York Institute of Technology
High School Diploma -
St. Mary's High School
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