JOHNATHAN FANFAN
Lakeland,FL
Summary
As a Membership Services Representative, I excel in fostering positive member experiences through exceptional customer service and effective communication. With a keen understanding of fitness and wellness principles, I seamlessly transition into my role as a Personal Trainer, tailoring programs to individual needs and motivating clients to achieve their health goals. As a Wellness Manager, I leverage my comprehensive knowledge to develop and oversee holistic wellness initiatives, ensuring the overall well-being of both clients and staff within the organization.
Life insurance professional equipped to drive strategic growth and deliver exceptional client solutions. Demonstrates expertise in client relationship management, risk assessment, and policy recommendations. Strong focus on team collaboration and adapting to changing needs. Known for reliability, customer-centric approach, and achieving impactful results.
Overview
6
6
years of professional experience
Work History
Life Insurance Agent
Founders Financial Group
Lakeland, FL
10.2025 - Current
- Developed tailored insurance solutions to meet client needs and preferences.
- Conducted thorough risk assessments to determine appropriate coverage options.
- Educated clients on policy features, benefits, and claims processes.
- Built and maintained strong client relationships through regular follow-ups and support.
Personal Trainer
Crunch Fitness
Lakeland, FL
05.2024 - 07.2025
- Member Engagement: Conduct "CrunchOne Kickoffs" (complimentary initial sessions) to introduce members to training services and drive sales.
- Client Programming: Create and deliver customized fitness plans based on client goals, including nutritional guidance.
- Safety & Education: Demonstrate proper, safe exercise techniques and educate members on equipment usage.
- Sales & Revenue Goals: Achieve personal monthly, quarterly, and annual sales goals for personal training sessions, and other products.
- Retention & Service: Ensure client retention through ongoing coaching, progress tracking, and professional service.
- Club Maintenance: Maintain a neat, clean, and safe fitness floor.
Wellness Coordinator
YMCA of West Central Florida
Lakeland, FL
05.2022 - 04.2024
- Monitoring equipment and supplies, and place orders when necessary.
- Conduct fitness assessments and provide personalized training plans for members.
- Designing and implementing wellness programs for clients, ensuring that individuals are equipped with the tools and resources necessary to achieve optimal physical and mental health.
- Knowledgeable about health and wellness trends and research and staying up to date with the latest developments in the field.
- Conduct research on health trends and best practices and incorporate this information into their wellness programs.
- Monitor and evaluate the effectiveness of their programs, and make improvements as needed to ensure continued success.
- Maintain a clean and safe fitness environment for all members.
Member Service Representative
YMCA of West Central Florida
Lakeland, FL
09.2020 - 04.2024
- Meet and greet all individuals entering facility.
- Use motivational interviewing, Listen First skills, to engage YMCA constituents, members and health seekers in conversation to determine their needs and wants in order to assist them in making decisions on membership, programs and other opportunities for involvement.
- Give tour of facilities to prospective members/health seekers that support their interest based on information gathered; sells memberships.
- Provide a membership experience characterized by the creation of relationships and opportunities to join a class, club or activity to support their pursuit of a healthy lifestyle.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Performs data entry, files, accurately handles financial transactions and processes various enrollments, cancellations, and other membership changes.
- Control access to the facility by properly registering guests and asking members to present and scan membership cards.
- Maintain professionalism and confidentiality in handling personal and financial member information.
Education
High School Diploma -
Lake Gibson High School
Lakeland, FL05-2017
Skills
- Supported program budget development and enforced adherence through meticulous expenditure monitoring
- Collaborated with healthcare personnel to administer tests, order supplies and generate invoices for screenings
- Managed fitness equipment and facilities, delivering safe experience in professional atmosphere to every guest
- Utilized computer systems to research and record account information
- Shared insights with management regarding member inquiries, concerns, and complaints
- Documented and classified member issues to implement proper service and solutions
- Handled escalated callers to reach positive outcomes
- Building relationships
Timeline
Life Insurance Agent
Founders Financial Group
10.2025 - Current
Personal Trainer
Crunch Fitness
05.2024 - 07.2025
Wellness Coordinator
YMCA of West Central Florida
05.2022 - 04.2024
Member Service Representative
YMCA of West Central Florida
09.2020 - 04.2024
High School Diploma -
Lake Gibson High School