Summary
Overview
Work History
Education
Skills
Timeline
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Johnathan Maldonado

The Bronx,NY

Summary

Responsible and reliable always prioritizing customer service.

Overview

11
11
years of professional experience

Work History

Doorman /Unarmed Security Officer

Squeeky Rides Inc
02.2018 - Current
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
  • Enhanced building security by vigilantly monitoring entrance and exit points.
  • Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Monitored surveillance cameras regularly to ensure safety within the premises at all times.
  • Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
  • Relieved guests of luggage and connected with porters for delivery to rooms.
  • Managed access control system, preventing unauthorized entry into the building.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.

LTL CSR Clerk

Samsung
03.2023 - 03.2024
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Customer Service Representative

HomeGoods
09.2013 - 02.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Safely transported valuable items by securing them properly within the moving truck to prevent shifting during transit.
  • Fastened parts together with bolts, screws, speed clips, rivets, glue or other fasteners according to blueprints and customer specifications.
  • Enhanced furniture assembly efficiency by streamlining processes and improving workflow.

Education

High School Diploma -

Peace And Diversity Academy
Bronx, Ny
06.2011

Skills

  • Package handling
  • Tenant relations
  • CCTV Monitoring
  • Bilingual
  • Baggage Management
  • Customer Service
  • Team Player
  • Honest and Dependable
  • Reliable and Responsible
  • Punctuality
  • Team Leadership
  • Attentive and Observant
  • Data Entry
  • CPR Certified

Timeline

LTL CSR Clerk

Samsung
03.2023 - 03.2024

Doorman /Unarmed Security Officer

Squeeky Rides Inc
02.2018 - Current

Customer Service Representative

HomeGoods
09.2013 - 02.2017

High School Diploma -

Peace And Diversity Academy

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Johnathan Maldonado