Johnathan Maldonado
The Bronx,NY
Summary
Responsible and reliable always prioritizing customer service.
Overview
11
11
years of professional experience
Work History
Doorman /Unarmed Security Officer
Squeeky Rides Inc
02.2018 - Current
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Monitored surveillance cameras regularly to ensure safety within the premises at all times.
- Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
- Relieved guests of luggage and connected with porters for delivery to rooms.
- Managed access control system, preventing unauthorized entry into the building.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
LTL CSR Clerk
Samsung
03.2023 - 03.2024
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Customer Service Representative
HomeGoods
09.2013 - 02.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Safely transported valuable items by securing them properly within the moving truck to prevent shifting during transit.
- Fastened parts together with bolts, screws, speed clips, rivets, glue or other fasteners according to blueprints and customer specifications.
- Enhanced furniture assembly efficiency by streamlining processes and improving workflow.
Education
High School Diploma -
Peace And Diversity Academy
Bronx, Ny06.2011
Skills
- Package handling
- Tenant relations
- CCTV Monitoring
- Bilingual
- Baggage Management
- Customer Service
- Team Player
- Honest and Dependable
- Reliable and Responsible
- Punctuality
- Team Leadership
- Attentive and Observant
- Data Entry
- CPR Certified
Timeline
LTL CSR Clerk
Samsung
03.2023 - 03.2024
Doorman /Unarmed Security Officer
Squeeky Rides Inc
02.2018 - Current
Customer Service Representative
HomeGoods
09.2013 - 02.2017
High School Diploma -
Peace And Diversity Academy