Johnathan Maldonado

The Bronx,NY

Summary

Responsible and reliable always prioritizing customer service.

years of professional experience

Squeeky Rides Inc

Hazleton, PA

02.2018 - Current

Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
Enhanced building security by vigilantly monitoring entrance and exit points.
Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
Monitored surveillance cameras regularly to ensure safety within the premises at all times.
Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
Relieved guests of luggage and connected with porters for delivery to rooms.
Managed access control system, preventing unauthorized entry into the building.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Responded quickly to emergency situations to assess and deflect issues.

Samsung

Groveland, FL

03.2023 - 03.2024

Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Handled daily scheduling tasks and provided administrative support for entire department.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Maintained office supplies inventory by checking stock and ordering new supplies.

HomeGoods

Yonkers, NY

09.2013 - 02.2017

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Safely transported valuable items by securing them properly within the moving truck to prevent shifting during transit.
Fastened parts together with bolts, screws, speed clips, rivets, glue or other fasteners according to blueprints and customer specifications.
Enhanced furniture assembly efficiency by streamlining processes and improving workflow.

Peace And Diversity Academy

Bronx, Ny