Johnathan McVean
Washington,DC
Summary
Dynamic golf professional with extensive experience at Troon Golf, excelling in course strategy and customer service. Proven ability to enhance player experiences through effective communication and problem-solving. Recognized for meticulous attention to detail and fostering strong relationships, ensuring seamless operations and guest satisfaction on the course.
Overview
4
4
years of professional experience
Work History
Golf Caddy
Troon Golf, Robert Trent Jones Golf Club
Gainesville, VA
06.2022 - Current
- Assisted golfers with club selection and personalized course strategy recommendations.
- Maintained golf bags by efficiently cleaning and organizing equipment.
- Provided exceptional customer service to enhance overall player experience.
- Navigated the course to deliver timely support during play.
- Informed golfers and visitors with comprehensive course knowledge.
- Calculated yardage and communicated findings to golfers.
- Organized bag drops before each round and cleaned clubs afterward.
- Helped locate lost balls in challenging terrain or water hazards when necessary.
Outdoor Staff Supervisor
Troon Golf, the Golf Club at Lansdowne
Lansdwone, VA
03.2021 - 06.2022
- Supervised daily operations to ensure efficient staff performance and workflow.
- Trained new employees on company policies and operational procedures.
- Monitored inventory levels and ordered supplies as needed for smooth operations.
- Conducted performance evaluations to provide feedback and professional development.
- Implemented process improvements to enhance team productivity and service quality.
- Resolved customer inquiries and concerns in a timely and professional manner.
- Maintained compliance with safety standards and company regulations throughout the department.
- Established objectives for individual team members by setting expectations, providing guidance and monitoring progress towards goals.
- Monitored staff performance and provided feedback, coaching and counseling to improve job performance.
- Provided leadership support by motivating team members to achieve desired results while encouraging collaboration among departments.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Education
High School Diploma -
Stone Bridge High School
Ashburn, VA06-2020
VCU
Richmond, VASkills
- Course strategy and yardage calculation
- Equipment maintenance
- Customer service and guest relations
- Team collaboration and relationship building
- Attention to detail
- Problem solving
- Golfer assistance
- Energy and enthusiasm
- Flexibility
Affiliations
- Love to play golf
References
References available upon request.
Timeline
Golf Caddy
Troon Golf, Robert Trent Jones Golf Club
06.2022 - Current
Outdoor Staff Supervisor
Troon Golf, the Golf Club at Lansdowne
03.2021 - 06.2022
High School Diploma -
Stone Bridge High School
VCU
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