Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

JOHNATHAN MITCHELL

Jacksonville,FL

Summary

Analytical fraud operations professional with strong leadership skills and a proven record of success in risk detection, coaching, and customer support.

Overview

15
15
years of professional experience

Work History

Transportation Supervisor

Coca-Cola Beverages Florida
11.2022 - Current
  • - Supervised warehouse transport operations and team productivity.

Owner/Operator

Mitchell Freightline Logistics LLC
12.2018 - 07.2023
  • - Oversaw logistics, client accounts, and business operations.

Sales Coordinator

ADT Security
01.2010 - 03.2020
  • - Managed acquisition sales and supported customer retention.

Education

B.S. - Pre-Pharmacy

Alabama State University
Montgomery, AL
05.2010

Skills

  • Fraud Risk
  • Data Analysis
  • Client Communication
  • MS Office & Google Drive
  • Problem Solving
  • Time Management
  • Team Supervision
  • Attention to Detail

Accomplishments

Citi – Fraud Operations Specialist & Coach
Jacksonville, FL | [05-2024] – Present


- Promoted from Fraud Agent to Coach, supporting peers via Citi’s dedicated “Coachline” and serving as a Subject Matter Expert to the department.
- Selected to lead the “Knowledge Room” initiative during Coach Day, an on-site learning hub focused on agent development.
- Train and onboard new team members for Citi’s Prox Home Depot fraud accounts.
- Regularly assist with resolving technical issues affecting agent workflows and systems.
- Provide constructive feedback and support to team members, fostering professional growth and improving performance metrics.
- Operate with minimal supervision, consistently setting the standard for independence, leadership, and operational accuracy.
- Recognized for exceptional attention to detail, high integrity, and strong analytical decision-making as a consistent participant in the 100s Club for exceptional quality assurance.

Timeline

Transportation Supervisor

Coca-Cola Beverages Florida
11.2022 - Current

Owner/Operator

Mitchell Freightline Logistics LLC
12.2018 - 07.2023

Sales Coordinator

ADT Security
01.2010 - 03.2020

B.S. - Pre-Pharmacy

Alabama State University
JOHNATHAN MITCHELL