Johnathan Nashlund
Portland,OR
Summary
Experienced resident advocate with a background in crisis intervention, case documentation, and confidential records management. Skilled in de-escalation, policy enforcement, and supporting residents through challenging situations.
Overview
31
31
years of professional experience
Work History
Resident Advocate
Central City Concern
Portland, Oregon
03.2023 - Current
- Facilitated crisis intervention and de-escalation for residents to promote safety and stability.
- Advocated for residents in Central City Concern housing programs to ensure their needs were met.
- Monitored resident concerns and documented them for follow-up. and followed up with support teams.
- Documented observations of mental and physical health to report updates to the supervisor.
- Maintained accurate and secure case notes for resident records. and service records up to date.
- Enforced rules set forth by the landlord or property management company.
Owner / Operator
Oregon Mobile Foods
Portland, OR
07.2012 - 09.2022
- Supervised food preparation, sanitation, and safety standards onboard mobile units.
- Delivered customer service and resolved issues during on-site food service.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Managed permits, inspections, and licensing for mobile food vending compliance.
- Planned menu offerings and pricing for Oregon Mobile Foods customers.
- Ordered supplies and coordinated inventory for mobile kitchen readiness.
- Maintained equipment, vehicles, and service readiness for Oregon Mobile Foods operations.
Manager
Duffy's Irish Pub
Portland, OR
03.2006 - 06.2012
- Managed daily pub operations at Duffy's Irish Pub, overseeing service, seating, and floor flow.
- Supervised bartenders and servers, assigning shifts and maintaining team coverage.
- Trained staff on drink service, guest relations, and pub standards.
- Handled guest concerns and resolved service issues with calm, professional communication.
- Enforced health, safety, and alcohol service policies across Duffy's Irish Pub.
- Monitored inventory levels for beer, liquor, and supplies, coordinating reorders.
- Prepared work schedules aligned with business needs and staff availability.
High School Alternative Education Instructor
Northwest School of Success
Oregon City, OR
08.1995 - 03.2004
- Delivered individualized instruction using Northwest School of Success curriculum and student goals.
- Provided individualized instruction to each student by encouraging interactive learning.
- Planned lesson activities aligned with school standards and classroom learning objectives.
- Adapted teaching methods for diverse learning needs and support levels.
- Managed classroom behavior using positive reinforcement and clear expectations.
- Communicated with families and staff about student needs and classroom concerns.
- Conducted parent-teacher conferences to discuss children's progress.
- Maintained attendance, records, and instructional materials for school documentation.
Education
Master of Science - Criminal Justice Administration
University of Phoenix
Phoenix, AZ08-2015
North Medford High School
Medford OregonSkills
- Resident advocacy
- Crisis intervention
- Case management
- Case documentation
- Confidential records
- Policy enforcement
Timeline
Resident Advocate
Central City Concern
03.2023 - Current
Owner / Operator
Oregon Mobile Foods
07.2012 - 09.2022
Manager
Duffy's Irish Pub
03.2006 - 06.2012
High School Alternative Education Instructor
Northwest School of Success
08.1995 - 03.2004
Master of Science - Criminal Justice Administration
University of Phoenix
North Medford High School