Johnathan Riggie
Englewood,FL
Summary
Experienced and dedicated customer service professional with sales experience and a passion for delivering exceptional service. Eager to expand knowledge and expertise in the field while maintaining a strong commitment to teamwork and accuracy.
Overview
23
23
years of professional experience
Work History
Head Server
The Crows Nest
09.2011 - Current
- Supervise and mentor a team of 20 servers, ensuring smooth operations and high service standards
- Maintain a positive attitude while assisting team members to obtain the highest level of customer service
- Manage high-volume customer flow efficiently, prioritizing customer satisfaction and happiness
- Implement upselling strategies, resulting in increased revenue and customer engagement
- Cultivate strong customer relationships, leading to an expansion of the regular customer base.
Server
Gulf View Grill
09.2006 - 08.2011
- Provided top-tier service, exceeding customer expectations and ensuring memorable dining experiences
- Maintained strict adherence to OSHA food service standards, contributing to a safe and hygienic environment
- Demonstrated comprehensive knowledge of menu items, offering detailed explanations and recommendations.
Drywall Installer
TR Drywall
08.2001 - 09.2006
- Installed and repaired drywall in residential and commercial settings according to project specifications
- Followed blueprints, drawings, and building codes to ensure accurate installation and finishing of drywall
- Taped and finished seams, applied joint compound, and sanded surfaces to achieve smooth finishes ready for painting.
Education
A.A. Business Administration -
Delta Community College
Michigan01.2003
Skills
Timeline
Head Server
The Crows Nest
09.2011 - Current
Server
Gulf View Grill
09.2006 - 08.2011
Drywall Installer
TR Drywall
08.2001 - 09.2006
A.A. Business Administration -
Delta Community College
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